My husband and I visit Chester regularly and usually stay in the city for one night, however on this occasion both of our usual hotels were full, and so we searched the internet and called The Hotel Roma directly to enquire about accommodation for the night of My the 18th and were told rather abruptly that rooms were available and that the rate was 72.00 UK Pounds which we guaranteed with a credit card.
Upon arrival there was nobody at the reception desk and we had to go through to the restaurant to locate a person and then we were shown were to park and directed towards an upper room at the back of the property in a separate block.
The room was very dated and had a generally unkept and dirty feel to it.
The carpet was stained and the bed sheet looked far from white, the sideboard was sticky and whilst there were tea and coffee making facilities in the room you would not have wished to use them. The window was open and would not close properly due to the fact that the foliage had begun creeping through the gap.
The floor in the bathroom did not look ike it had been properly cleaned in ages and the water did not fully run from the shower and there was old used soap left at the side of the bath and the supplies of shampoo inadequate for two guests.
Granted this hotel is superbly located and has secure free parking which is also a plus, however it provides very poor value for money in what is a beautiful City.
Upon check out the bill was presented to us and we paid but there were no pleasantries, the receptionist did not enquire how our stay had been or even say thank you or wish us a good onward journey.
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