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Reviewed May 4, 2014

Me and my husband stayed here to visit Chester. As its a Macdonald hotel, we expected a lot from our stay. When checking in, the receptionist was welcoming and friendly. The first disappointment of our stay however was the room given to us. The room was small, which I thought was quite claustrophobic. The room was right at the back (first floor) with a horrible view of the back of some buildings which made the room seem darker. There was also a humming noise (like a boiler sound?) coming from the outside, so we complained about this and with no questions asked, we were transferred to a bigger and brighter room in the 2nd floor... Again, too good to be true...

The room we were given was an upgrade which we were really happy with. However, this was ruined by the noise of the people from outside ALL NIGHT coming from the pub/bar? A continuous sleep was impossible from the disruption of the noise. I understand that this was not the hotels fault but maybe more sound proofing could be considered in the future!. eventually, it got quieter about 3-4am and we were able to catch up on some sleep.

Breakfast was OK though very small portions, ie, the toast given to us was the smallest toast I have ever seen.... The waitress who served us seemed a bit confused and disorientated.

Again, I'm not discouraging people from staying in this hotel as its really nice, just shame about the noise and partly the breakfast. Please request a quiet room prior to stay to avoid disappointments!

  • Stayed: May 2014, traveled as a couple
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Thank Darcy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

This was my first time staying here. Location was central of town, clubs and restaurants.
Staff were 100% helpful! couldn't do enough for you. Food in restaurant lovely and fresh.
Had a great nice sleep . I would say this is 5 star.
Highly recommend .

  • Stayed: May 2014, traveled with friends
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Thank 1972louise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2014

My wife and I were en route home to Glasgow, having been visiting friends in North Wales for a few days. We know Chester well, as I had lived and worked in the area for 2-3 years some years ago.
We booked 1 night in the New Blossoms for its central location, through Booked.com, for £124 including breakfast. We had stayed 1 night on our way to Wales in another Macdonald's hotel, Craxton Wood, a few miles outside Chester. Craxton Wood was considerably cheaper and, as it turned out, a far better hotel in every respect.

Our list of issues with New Blossoms included the following:

- the arrangements for car parking are poor; of course the hotel can't do anything about not having a car park, and state that space is available in a nearby multi-storey car park in the Grosvenor Centre; I had to park on double yellow lines in St. John's Street (not sure whether you would avoid getting a ticket if a parking attendant were to appear), and unload our luggage; there was no one at the hotel entrance to assist with carrying the luggage into the foyer;

- when we arrived at 12 noon (check in is from 2pm), I went to the reception desk to arrange to drop off our luggage; there was no one at the desk, and no bell or other means to summon anyone; after a 5 minute wait, I called out, and the manager (duty manager?) appeared; I said that we had a reservation for that night and before I could ask about leaving our luggage, he said, "You're too soon to check in"; only when I explained that we did not require access to our room, only to leave luggage, he said to leave it in the reception (no offer of assistance), which I duly did; not a very welcoming start;

- we returned at 2pm to check in, we were informed that our room was not ready; we had to wait in the foyer until 230pm before we were given the key to our room; not the sort of service you expect from a 4 star hotel and considering that the manager was aware that we had been in earlier and were therefore going to appear at 2pm;

- our room (310) was on the top floor, overlooking the hotel entrance; the room was spacious, but felt stuffy; I opened the window as much as I could but this was only a couple of inches; the secondary glazing limits the extent you can open the window; I have to say that the window itself was in distinctly poor condition, peeling paint, dirty between the outer and secondary glazing, and the wooden window ledge was crumbling with rot; the room remained stuffy throughout the night, and we didn't sleep well;

- my wife and I both showered shortly after our arrival (the day had been sunny and warm), before going out for the evening; the shower produced only very hot water, and I wanted to have a cool shower; even at its extreme setting of cold, the water remained very hot; this was subsequently explained to the duty manager who said he would have it looked into; later that evening, when we returned, he said that it had been checked out, and that he himself had tested it and it had seemed fine; when I tried it, it was the same (I suspect that he ran the shower for a short time, insufficient to empty the water in the pipes which would of course have cooled); my morning shower was equally too hot and uncomfortable;

- on 2 further occasions that day, when we went to reception we found it to be unattended; as before, we had to make our presence known by calling out; when I explained this issue to the manager (when we were checking out), he was unsympathetic; instead of saying that my issue was noted and the he would look at how the situation could be improved, he implied that it was an unreasonable expectation to find the reception manned at all times (bear in mind that this happened on 3 separate occasions in one afternoon); he also didn't seem to think that the provision of a bell or other device to get attention was necessary; in short, he did not exhibit an attitude to customer service that you would expect from hotel management or staff;

- breakfast was not a great experience; when we entered the breakfast room at about 845am, there were no tables cleared; guests who had already had their breakfast said they had had to wait for 30-45 minutes for their main courses; when we eventually got a table, we were served quite promptly, so perhaps we had avoided an early rush; the breakfast itself was not great; when compared with other we had had elsewhere that week, the portions were small ( a single small bacon rasher, a single egg when I asked for 2, etc.);

- on departure, we elected to carry our luggage from the hotel to the multi-storey, rather than go for the car, bring it back to the hotel, and load it there; it is a considerable walk (for 60 plus year olds anyway) whilst carrying heavy bags; the cost of overnight parking was £10, reduced to £9 (!!) by the hotel; so in fact the cost of B&B was effectively £133, not cheap.

The bottom line for us is that we would not stay at New Blossoms again; there are plenty of other hotels in the Chester area, better and cheaper. This hotel is not a good advert for Macdonalds, and is a stark contrast with Craxton Wood hotel, which we will use again in the future.

Room Tip: Check out your room before accepting it.
  • Stayed: April 2014, traveled as a couple
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Thank JOHGlasgow_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

We booked this hotel based on location and price, through Laterooms. Don't pay the full price for the rooms here it's not worth that much. We had a double room which although small was comfortable and worth the £91 we paid with breakfast included. When we saw the price for breakfast £17.50 when bought separately, we could not believe it, not worth that at all, standard breakfast all cooked perfectly. The staff were very friendly and helpful. The hotel looked a little tired in areas and would benefit from a touch of paint. We would stay here again as long as we get our good deal again, with breakfast included.

  • Stayed: April 2014, traveled as a couple
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Thank JAC2423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

We booked this hotel to take advantage of their Chester Zoo special offer, and we're very glad we did! The offer was two nights, with zoo tickets for two adults, plus a three-course meal on the first night and £10 to spend at the bar. When we did a few calculations, it was actually cheaper to take this offer and upgrade to an executive suite than it was to stay in a standard room and pay for food and zoo entry separately.

The executive suite is a very nice room - two rooms knocked through into one. The lounge area has a comfy sofa and flatscreen TV, as does the bedroom. The TV has all freeview channels, and sound is piped through to the bathroom too so you can listen to the radio whilst in the shower. Comfortable bed, American style four-poster.

Service at the hotel is fantastic. Everyone from the receptionists to the waiters are very friendly and accommodating. The front desk staff seem to remember all their guests, and it feels like there's a very personal service, probably because the hotel is fairly small.

Our only complaints really are that the rooms were very hot, and the bar prices are very high indeed (we've stayed in MacDonald hotels before and this seems to be the norm). At almost £5 a pint and £7 for a single scotch, it's unsurprising that the bar was almost empty on both nights. This is a town centre hotel and there are lots of great pubs nearby.

Speaking of the location - couldn't be better. Very near the clock bridge in the heart of town, and right behind the Grosvenor centre. Ideal base for a day's shopping. Finally, the hotel staff knew it was our anniversary, and we came back to our room on the second day to find a complimentary bottle of wine and a plate of chocolates. What lovely staff!

  • Stayed: April 2014, traveled as a couple
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Thank TheLathe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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