This was the worst hotel we have ever stayed in. We changed our room twice in a two night stay. The heating was haphazard to say the least, the rooms were freezing cold, but radiator on in the middle of the night! Water trickling out of the hot tap was cold. The breakfast was cold, the bacon was like a piece of cardboard, I think it had been on the plate all night. The only staff we saw were two young girl receptionists on alternate shifts, and they did absolutely everything - from cleaning the dirty occasional table in the first room when we arrived, through trying to find us a warm room, serving breakfast in the morning to serving drinks in the bar in the evening! A receptionist gave me contact details to make an official complaint, which I have done, but still after two weeks have not had the courtesy of an acknowledgement. We were in the area for a funeral, our experience at this hotel made a sad occasion even worse.
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- Also Known As:
- Dene Hotel Chester