I would first of all like to say that I did complain to the hotel to give them a chance to redeem themselfs - They never got back to me.
The worst of our complaints was the noise. We were in room 501, the first one off reception on the ground floor, this meant that we heard every time someone went outside to smoke, every time someone checked in etc we thought this would be just about bearable as we thought once we got to sleep we wouldn’t notice it however the ‘lovely’ couple in the room next to us decided to have a raging argument until 5am in the morning. We were woken first at around 1am when they went to smoke and stood right next to our window. We managed to get back to sleep but were then woken again at 3.15am by the arguing. We waited for half an hour hoping they would stop but when they didn’t so my partner went find the night porter (this was now 3.45am), who hadn’t heard anything because he was too busy watching TV in the bar area. He did go and knock on the door and ask them to keep it down as it was 4am (we could hear him word for word). The couple whispered for ten minutes and then reverted back to yelling. This constant yelling continued until 5am in the morning and included doors slamming, smoking trips and vile language and swear words. The night porter did not return at all during this time, he might as well have not been there. My partner had to be up at 5.15 to get to work, he got approximately 3 hours of sleep which is completely unacceptable. I didn’t have to get out of bed until 7am so when my partner left I went back to sleep, I was woken up again at 6am by everyone else checking out (I heard many of them complaining about the same couple). I realise that the couple arguing was not the hotels fault but the actions taken to stop it were. Also I don’t believe room 501 is a suitable room for guests as it is too close to reception and the front doors where people go to smoke.
I was also not impressed with the fact that there was no main light only small side lights which did not provide enough light for me to do my work in.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Orbitz, Booking.com, Priceline, TripOnline SA and Cancelon so you can book your Dene Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dene Hotel Chester