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All reviews the marco pierre white restaurant mpw restaurant double tree warm cookies garden restaurant garden room lovely hotel my partner lovely grounds afternoon tea steam room lovely touch cheshire oaks changing rooms birthday treat following morning a lovely stay
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Reviewed June 22, 2017

I stayed here with my wife for our 2nd wedding anniversary as we got married here two years ago. The hotel reception has changed since my last visit, I was not disappointed, a better layout (Although when its busy not sure there would be lots of space to queue) Its really nice and welcoming. We received our warm cookie upon check in which was nice, The room was nice too, comfortable and enough room. We had a spa day and massage booked so after that (which was amazing) we got back to the room and then went out for the evening. Bed was nice and comfy too. Also the Bar has changed since i was last here and that is looking very nice now.
Please note - There are building works at the back of the hotel and not sure of what time they start working. We stayed Sunday to Monday and didn't hear anything.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Johnecko
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded June 24, 2017

Dear WhatRthese4wallslike,

All of our team love welcoming guests back to stay with us who choose to book based on their previous experience with us and we are pleased to hear that you enjoyed your stay.

We have made a lot of improvements since you got married here and we are delighted that you like the new reception and lobby/lounge area along with our Garden Room restaurant and bar.

It is great to hear that you received a warm welcome(always helped by the freshly baked DoubleTree cookie!), that your room was comfortable and that you slept well.

Should you be looking for anywhere to celebrate another special occasion it would be our honour to welcome you back to stay with us, especially as we will have an additional 79 rooms available towards the end of this year.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2017

The hotel itself is well situated, not far from Chester city centre, and easily found from the motorway network. All of the staff are very courteous and helpful and none of them could have done any more to may our stay more enjoyable. However, if MPW is has branded itself as a steakhouse, I would have expected a better quality steak than we were offered. About 40% of what we received could not be masticated and the waitress seemed to accept that this was normal. A nearby table suffered the same problem. Glad to sat, though, that on departure, when the reception staff were made aware of my dissatisfaction, an adjustment was made to my account. Full marks to the hotel staff but MPW could (should) do better.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank BS16David
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded June 22, 2017

Dear BS16David,

Thank you for taking the opportunity to share your honest, constructive feedback regarding your recent stay here. It is so pleasing to hear that our team were helpful, friendly and that they made a positive impression on you, especially our front desk team who assisted on your departure.

Please be assured that your comments regarding the steaks in Marco-Pierre White have been passed to our Executive chef for review wit hour suppliers, as it is vital that we are offering high quality options, especially in the Steakhouse.

I sincerely hope that we will have the opportunity to welcome you back to stay with us in the not too distant future.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2017 via mobile

My boyfriend booked us a surprise weekend away at this hotel in Chester to celebrate 3 years of being together. We have always fancied visiting Chester after hearing strong recommendations from friends. I was so excited when I found out we were staying at the Hilton as the online photos looked so pretty and romantic. Upon arrival, we were welcomed by amazing and professional staff who were very helpful. We even had a drinks voucher and a delicious warm cookie on arrival. Our room was beautiful, spacious and very clean. The food/drinks at this hotel are brilliant. We booked the Marco Pierre White restaurant but unfortunately it was temporarily closed when we got there due to work being done. The hotel grounds are also beautiful and very romantic in the evenings all lit up. I will never forget the Hilton hotel grounds/gardens/water features as my boyfriend proposed on our 3 year date (12/03) and I left with a fiancé!!! So many wonderful memories at this hotel and I cannot wait to return in the near future. Thank you so much Hilton for the most magical stay!

Date of stay: March 2017
Trip type: Traveled as a couple
Thank SLK21
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded June 22, 2017

Dear SLK21,

Thank you to your boyfriend for choosing to spend your 3 years of being together with us here at DoubleTree by Hilton Chester, and a big thank you to you for taking the time to share your lovely review with the Trip Advisor community.

It is great to read that our team were able to make a positive impression on you and that you received a warm welcome, always helped by the freshly baked DoubleTree cookie.

Our housekeeping team work extremely hard to ensure our guests are happy with the comfort and cleanliness of our rooms. Your kind words regarding your room are greatly appreciated.

Congratulations on getting engaged whilst staying with us, and we hope to welcome you both back to stay with us in the not too distant future.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2017

Perfectly position for access to Chester.
Grounds made one feel one was in the country.
Beautiful restaurant with character and stunning food.
Didn't have time to use the spa and gym but on reading the menu there was lots of choice if treatments for single and couples.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michellejs1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded June 21, 2017

Dear Michellejs1,

Thank you so much for your positive review of your recent stay with us. All of our guests feedback is so important to us, as we are always looking for ways to improve our offering.

We are very lucky with our location, as we are in a great position just off the M53, however once in the hotel, you would never know how close we are due to our extensive grounds. Our location is also very handy for exploring the local area with Chester Zoo only a couple of miles away, along with the historic city of Chester. Should you wish to visit the North Wales coast we are also very close to the A55 which will take you straight there.

We are pleased to hear that you enjoyed your dining experience whilst here, and very much hope to have the opportunity to welcome you back to stay with us in the not too distant future.

Warmest Regards

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Reviewed June 19, 2017

We stayed here for our wedding anniversary and really enjoyed the experience. The hotel is in a great location, the room was really nice with a good breakfast included in the price. Staff were all friendly and helpful. . We are already planning a future visit to this hotel. We had our evening meal at the Marco Pierre White restaraunt and we thoroughly enjoyed the experience and look forward to eating there again.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank 793clintonj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DoubleTreeChester, Guest Relations Manager at DoubleTree By Hilton Hotel & Spa Chester, responded to this reviewResponded June 21, 2017

Dear 793clintonj,

Thank you for taking the time to post such a positive review of your recent stay with us. All of our team really enjoy helping our guests celebrate special occasions like your anniversary and I am pleased to hear that you found our team to be friendly and helpful.

It is lovely to hear that you were comfortable in your room, and that you enjoyed breakfast and also dinner in our Marco-Pierre White Steakhouse.

We really hope to have the opportunity to welcome you back to stay with us in the future, especially as we will have an additional 79 bedrooms available towards the end of this year.

Warmest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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