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Doubletree by Hilton Chester
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Reviews (3,344)
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1,553
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2,104 - 2,109 of 3,346 reviews
Reviewed April 2, 2014

My friend Vicki and myself have just returned after a Sparkling Spa Day at The Club and Spa Chester. It lived up to everything it was advertised to be. We started the day with a 55 minute facial and head massage.We then a some relaxation time on the huge bean bags in the Dream room Followed by lunch which was very nice. Then we wiled away a few hours in the steam room jacuzzi and outdoor pool. We do have to say that even though it was a voucher deal it was the same as if we had booked directly with the spa.
Our therapists Lisa and Abi were both excellent.
Only thing missing was the post treatment Sorbet that you used to get.

  • Stayed: April 2014, traveled with friends
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1  Thank 1958Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded April 14, 2014

Dear Guest

Thank you for your comments.

I am pleased to see that you and your friend Vicki enjoyed your Sparkling Spa Day here at the Club and Spa Chester, and that you treatments carried out by Lisa and Abi did not dissapoint.

We hope that you can come back and use the Spa again, and we look forward to welcoming you back.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

Had an amazing time here at the Double Tree, the service was second to none, after feeling unwell in the restaurant, the staff were all very helpful and went to every extent to make sure we were alright, i cant speak highly enough of them, Thanks very much for a great experience and we will definately be going back.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded April 14, 2014

Dear Guest

Thank you for taking out the time to share a review relating to your recent stay with us.

I am sorry to hear that you felt unwell whilst staying with us, however it is great to hear that the staff were able to help you and make sure that everything was ok.

I will be certain to pass your comments back to the team.

We all look forward to seeing you back at the hotel again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

me and my boyfriend stayed here for his birthday, we were welcomed with a warm cookie which was delicious! we enjoyed full use of the gym and spa facilities, afterwards we enjoyed a light lunch in the brasserie before going for our couples massage. The full body massage was great we both really enjoyed it. The staff were really friendly and welcoming and very helpful if you didnt know what you were doing as we didnt! it was a 5 minutes drive into town so the location was great too! would definitely book here again. thankyou

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Kellywakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded April 14, 2014

Dear Guest

Thank you for choosing the DoubleTree Chester to celebrate your boyfriends birthday.

It delights me to read what a lovely and relaxing time you spent with us, especially with your full body massages in the Spa.

We all look forward to welcoming you back again soon with some more warm Cookies.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

I am a regular at this hotel and always have an enjoyable stay. From the girls at reception, to Jack at the bar and all of the restaurant staff who are always willing to go the extra mile and further to ensure a positive stay and that I am made to feel at home

  • Stayed: March 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded April 14, 2014

Dear Guest

Thank you for taking out the time to share a review with us.

It is lovely for us to read that as a regular guest, you are always made to feel welcome by all our team here at the DoubleTree. Your feedback is extremely important to us and will be relayed to the team.

We look forward to seeing you back at the hotel again soon.

Kind Regards

Kirsty Martin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Thought it was a lovely hotel - friendly and charming staff and very clean - would recommend. Had pork chop in the Brasserie as teh Marco Pierre White restaurant was full. 10 minute taxi from Chester station.

  • Stayed: March 2014, traveled on business
    • Value
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    • Cleanliness
    • Service
Thank Joyfulljoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsty M, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded April 14, 2014

Dear Guest

Thank you for your comments relating to your recent stay.

I am pleased to read that you had a nice stay with us, and found our staff to be welcoming and friendly.

We hope you are able to come and visit us again soon.

Kind Regards

Kirsty Martin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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