This hotel offers all the benefits of a country spa hotel but is really handy for Chester City Centre. It is lovely to come back to after a day's shopping. Although the room we had wasn't particularly stunning,it was clean and had a great shower. The cookies were unnecessary but appreciated!
There were a few negatives: There was some noise one night due to a wedding taking place but other than that the beds were comfortable, with beautiful linen, and we got good sleeps; I was disappointed to find that an advertised treatment wasn't available (hopi ear candles); in places the ceilings in the spa were a little crumbling and in need of repair; on occasion the waiters/waitresses seemed distant and distracted.
However, the staff in the main were very helpful and attentive. The breakfasts were wonderful and the setting was lovely. An hour after leaving the hotel I realised that I'd left some items in our room. The staff were great at quickly finding these and posting them on to us at no extra charge to us. Many thanks for this - we appreciated that the good customer service continued even after we'd checked out!More
- Free Wifi