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“Great Chester Hotel”

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Doubletree by Hilton Chester
Ranked #16 of 45 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 8, 2012

a fabulous hotel with outstanding service, the room was very nice and well appointed. the evening meal was at MPW Steakhouse and was worth every penny. we had breakfast on the patio, could not ask for more!

  • Stayed: August 2012, traveled as a couple
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1  Thank DaveLovesCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 11, 2012

What more can we say, thank you!

Your comments are much appreciated, and the team will be delighted to hear their hard work has not gone unnoticed.

We will endeavor to ensure your future stays here are just as comfortable.

Kind regards,

Lauren Douglas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,604 - 2,610 of 3,235 reviews

Reviewed October 8, 2012

I've stayed here twice (both single overnights on business) recently and both times it's been very pleasant.

The hotel is in pleasant grounds, but fairly close to town and main roads for access.

The reception area is light, area and comfortable and my rooms have been the same on both stays.

I had room 212 last time and it had a high ceiling and a king sized bed, lovely albeit a bit unnecessary for a single traveller for one night.

The hotel looks quite old in the photos, but I've only stayed in the modern part (most, if not all, rooms are here), so don't expect old world charm.

I've not used the spa or onsite restaurant, but breakfast was ok, albeit a buffet, where food can cool and/or overcook (nothing like a fresh made breakfast!) but that's far from unusual for this kind of hotel. Both the spa and restaurant look good and reviews suggest they are.

If you're staying around Chester, you will be comfortable at the Doubletree.

  • Stayed: October 2012, traveled on business
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Thank snowman40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 11, 2012

Great feedback, thank you.

The location is ideal as we are situated just off the motorway, but are also easily accessible to local attractions and Chester City centre.

As you can see, we are are constantly praised for the quality of food in both our restaurants, we very much hope you have the opportunity to dine with us next time.

Kind regards,

Lauren Douglas

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Reviewed October 8, 2012

One of the best hotels we have stopped for all round facilities. The spa and gym are fantastic with everything you can think of on offer. The brasserie and MPW offer great food the the service was equally top notch. Spot on doubletree.

Stayed: October 2012, traveled as a couple
Thank L33WAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 11, 2012

Thank you for taking the time to tell us about your stay at Doubletree, we are delighted it was spot on!

Glad to see you made use of the Club & Spa facilities, and your experience in the Marco Pierre White restaurant was pleasant.

Kind regards,

Lauren Douglas

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Reviewed October 7, 2012

There's lots of options to choose from in Chester for hotels. The location is a few miles outside the city centre. However, the amenities at the DoubleTree were amazing, and hard to pass up. If you think you are paying a few extra quid for nothing, think again...its worth it!
The full breakfast in the morning (included for Gold and Diamond, or part of a package deal) was very filling and delicious. Use of the Spa facilities is included, and amazing. This is not an ordinary pool...it is a full service luxury spa with saunas, large hot tub, lap pool, relaxation room (additional features / services require payment); if you have kids, the hours are limited on when kids are allowed to use the pool area.
We traveled with 2 kids (4 people total), and all of us could not fit into a single room. However, while booking, I received the discounted rate (50% off) for the second room. The room was right next door.
Highly recommend!

Room Tip: The entire hotel was quiet, as it is a few miles outside the city centre in a quiet area.
See more room tips
  • Stayed: October 2012, traveled with family
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Thank Thomas - Genevi... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 11, 2012

A fantastic review, thank you very much for your comments.

As a valued Hilton Honours member, we are delighted Doubletree, Chester was able to exceed your expectations.

We certaintly hope you return again, and continue to enjoy your stays with us.

Kind regards,

Lauren Douglas

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Reviewed October 6, 2012

Stayed here in sept for a night out in Chester, got a great price inc breakfast. Room was smallish but clean and the shower was great. Hotel has a great spa attached so bring your gear!

Location for Chester is ideal.

Breakfast was ample, loads of choice - get there early though as it got very busy.

  • Stayed: September 2012, traveled as a couple
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Thank island-h0pper71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 7, 2012

Great to see you were able to make use of the Club & Spa facilities whilst staying with us.

I will also pass on your comments to our Brasserie Manager who will be pleased you enjoyed breakfast.

Hope to see you again soon.

Kind regards,

Lauren Douglas

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Reviewed October 3, 2012

I stopped in lovely Chester for one night rather than look for accommodation in the industrial area slightly further north. Warm greeting on my arrival and the whole look and feel is spa, rather than business hotel. Before dining, I made use of the excellent swimming pool, gym and spa facilities and then had a meal in the main restaurant. It's the lot a business traveller to eat by yourself in restaurants, so I settled back with a book, a glass of red and a steak. Food was fine, but not great and I felt over-priced for the quality and cooking. Service was very attentive however. Room was huge and had the all important desk.

Room Tip: Bring your swimming costume and use the spa.
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  • Stayed: September 2012, traveled on business
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Thank Scobesfoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 4, 2012

We aim to create both a family and business environment alike, so all guests are very much welcome.

Lovely to hear your comments from another satisfied guest, we hope to see you soon.

Kind regards,

Lauren Douglas

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Reviewed October 1, 2012

Beautiful hotel, loved the warm cookie on arrival! Very good quality hotel and enjoyed our stay there tremendously. We stayed in the Holmes Suite, which was lovely and peaceful. The bathroom was very spacious and modern, with high quality fittings. The bed was extremely comfortable, and the in-room breakfast is a bargain at only £4 per room tray charge. The price and quality of the food in the restaurant was a little disappointing, a bit on the expensive side for my liking, but I guess that's what you get when you stay in a posh hotel! Definitely recommended for Bed and Breakfast, but you might want to take your own picnic dinner... or be prepared to splash out.

Room Tip: The suites are very luxurious and a real treat!
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  • Stayed: September 2012, traveled as a couple
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Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren-Douglas, Guest Relations at Doubletree by Hilton Chester, responded to this reviewResponded October 4, 2012

I am glad to see your room provided a comfortable and relaxing atmosphere for you.

We believe our prices fairly reflect the quality of food we have to offer; apologies you found this a little disappointing.

Look forward to seeing you again.

Kind regards,

Lauren Douglas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Chester

Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Family Hotel in Chester
#7 Spa Hotel in Chester
#11 Luxury Hotel in Chester
Price Range: $87 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International

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