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“Amazing will be staying again”

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Doubletree by Hilton Chester
Ranked #15 of 44 Hotels in Chester
Certificate of Excellence
GreenLeadersBronze level
Runcorn, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Amazing will be staying again”
Reviewed December 28, 2011

Me and my partner stayed here for the night. Quick check in and out. Lovely room even for standard clean and good facilities. Had spa treatment brilliant great staff and lovely couple suite and relaxation room :-) had meal at marco pierre whites restaurant was lovely meal wouldn't we got cheap meal quite expensive so be going hotels other restaurant next time as breakfast in there was lovely but over all amazing relax together and will be staying again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dancer20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
Thank you for your positive comments following your recent stay with us. I am glad you were able to utilise the spa facilities at the hotel, and enjoyed a meal in our MPW restaurant.
We look forward to welcoming you back in the New Year

Kind regards
Peter Hendry
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2,865 reviews from our community

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Rating summary
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (298)
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Cheadle Hulme
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 28, 2011

Best spa facilities i have ever used a real treat just before Christmas.
A delightful meal in Marco Pierre's restaurant.
Very friendly and helpful staff and excellent value for money.
So near to the city center too.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
I am pleased your enjoyed the facilities here at the Hotel, and that you left feeling refreshed for the festive season.

Kind regards

Peter Hendry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton Cleveleys, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 23, 2011

We stayed at the Doubletree for our Ruby anniversary ,and we have to say that rarely do you come across a hotel with such excellent staff and service . The food in both Marco Pierre White restaurant and the Brassiere was simply excellent . The accommodation was very good , a number of minor details such as no extract fan in bathroom , lacking in drawer space did not detract from a very comfortable room that was of a very high standard .
We must congratulate the hotel management for running such an excellent hotel , similar to the standard realised in other countries ,and not britain in our experience!!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anglers19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
Thank you for your positive comments following your recent stay with us. I note your comments as to improvements we can make, and we would welcome the opportunity to welcome you back to the hotel in the very near future

Kind Regards
Peter Hendry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 19, 2011

My wife and I stayed Saturday night as we where going to a party in Chester, booked in the winter sale and have to say what value for money.

An excellent hotel with fabulous staff, lovely room, fantastic gym, great surroundings, an all round excellent stay.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjpimlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
Thank you for your positive feedback following your recent stay with us, and especially note your comments on our fantastic team.
Keep an eye out for further special offers on the website

Kind regards

Peter Hendry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 18, 2011

We stayed for a spa day and overnight stay to celebrate our friends birthday.
If I had to sum it up in one word it would be Fabulous. From check in to checkout we could not have been better looked after. Staff are extremely friendly and helpful. Lee the concierge went out of his way to be helpful.
The warm cookies on arrival are such a nice touch

Room Tip: We stayed for a spa day and overnight stay If I had to sum it up in one word it would be Fabulous...
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1958Christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
Thank you for your kind words, and the positive feedback about teh hotel and particulary our concierge team member. Your feedback has been passed to him personally.
We look forward to welcoming you back in the new year

Kind regards

Peter Hendry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviewed December 18, 2011

The hotel staff were welcoming and helpful. It really did help to be given a warm chocolate chip cookie along with your keys to the room. Cookie was a delight and so was the room. Although slightly smaller than expected, the room didnt lack in any comforts. Room was quiet and peaceful with no sounds of traffic. I did not have my dinner in the hotel restaurant, but I did have my breakfast there before heading off to work. the breakfast was a standard buffet affair. The hotel also offers complimentary Gym. There is also a Spa attached I believe. Maybe next time, I'll go for a longer stay and check out the extras! All in all, I'd recommend the hotel for business travellers.

  • Stayed November 2011, traveled on business
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Helpful?
Thank Somary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
Thank you for your positive feedback. We look forward to welcoming you back for that longer stay.

Kind regards

Peter Hendry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
Reviewed December 11, 2011

Had staff Christmas meal there on Saturday 10th December probably the worst Christmas meal ever. Would not have been enough food on the plate to fill a child. I tried to cut one of my 3 sprouts and it sprung of the plate it was that hard on to the floor. Everyone found it funny. I had a pint of large and the wife a vodka it came to £10 they should have wore a mask the staff behind the bar

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Areyoufreeimfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter H, Manager at Doubletree by Hilton Chester, responded to this review, December 31, 2011
Thank you for your feedback.
Please accept my apologies for the issues you encountered with your sprouts, and I note your concern with regard to the portion sizes.
I hope we have the opportunity to welcome you back to the Hotel in the future, and allow us to restore your faith in our products

Kind regards,
Peter Hendry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Chester

Property: Doubletree by Hilton Chester
Address: Hoole Hall Warrington Road | Hoole, Chester CH2 3PD, England
Phone Number:
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#2 Business Hotel in Chester
#4 Romantic Hotel in Chester
#6 Spa Hotel in Chester
#8 Family Hotel in Chester
#10 Luxury Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree by Hilton Chester 4*
Number of rooms: 140
Official Description (provided by the hotel):
Set on the outskirts of historic Chester surrounded by twelve acres of landscaped gardens, this elegant hotel provides luxurious accommodation only a few minutes from the city centre. This carefully restored 18th-century manor house beautifully combines the past and the present, offering modern comforts and conveniences with traditional styling and decor. The hotel's outstanding facilities include, Grade II listed conservatory, a stunning Club and Spa and a Marco Pierre White Steakhouse Bar & Grill. ... more   less 
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Also Known As:
Doubletree By Hilton Chester Hotel Chester
Hilton International Chester
Chester Hilton International

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