Did the classic, booked the hotel then checked out the reviews, so was pretty apprehensive. There was no need though.
I was presented at check-in with a proper key for the room, rather than one of those key cards, which have always been unrealiable. The public areas are well kept and appear to be recently decorated.
The room was generally bright and clean and was a fair size. The bathroom was quite small, but had a bath with shower over and again, was generally clean.
The bed was formed of twins zipped together. The room also had a TV with skysports and a stereo, and then the usual, tea, coffee, hairdryer. All linen was spotless.
Breakfast was the let-down.
It is buffet style and although there were two staff, they were clearly run off their feet. On arrival, there is no-one checking off which rooms have been for breakfast, giving the impression anyone could walk in regardless of if they'd paid the extra.
Service is disjointed - some people were asked whether they wanted tea or coffee and served. My table was missed and when I asked, was told 'the coffee's over there - help yourself'. The other staff member looked alarmed when he saw me helping myself - perhaps suggests no-one has given clear instructions to the breakfast team.
Anyway, onto the food! It didn't quite appear edible, though the chef was replenishing continually so it was fresh. Played safe and went with beans, tomatoes and toast. All luke warm and undercooked. I wouldn't have risked meat or eggs. The hash browns were impossibly small and resembled rice krispies gone wrong. The following day I stuck with cornflakes and toast. Which were fine!
Overall, its a shame. All the staff I spoke to were great, very polite and helpful and with some consistancy and attention to detail, this has the makings of a good hotel. I would stay there again but would breakfast at one of the independent cafe's in Chester.
- Official Description (provided by the hotel):
- Hallmark Inn Chester is a great value stay in a fabulous position within the historic city of Chester, located two-minutes walk from the train station. The hotel offers a range of comfortable bedrooms and excellent customer service. This Green Tourism Gold Award winning hotel is the perfect venue for coach trips, conferences and meetings. Pay and display parking really close by. ... more less
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- Also Known As:
- Best Western Chester
- Chester Best Western