We stayed at this hotel last week based on trip advisor recommendations and also following their winter warmer deal. We stayed in a Kings Room which was a bit extra than a standard room but as it turned out overall worth it. The Kings rooms are in a new part of the hotel and are beautifully decorated and the bathrooms are very luxurious.
Overall the stay was great but what topped it was Ryan the Cocktail Barman - its been a long time since I have experienced service like this - we arrived in the Kings Quarters cocktail bar and restaurant and Ryan served us with our drinks going into great detail over how sour for the whiskey sour and how best to serve the gin!! he then went on to do the great entertainment of throwing glasses and bottles which my wife applauded.
Once sat at our table - Ryan appeared with 2 champagne cocktails he had been experimenting with - "Marmaladies"!! - you have to ask for these - in appreciation of our comments.
At the end of the meal I asked Ryan if we could take the remains of our wine to our room - to which he immediately said he would take them for us and off he went with ice bucket etc to the room whilst we went to the Waiting room bar.
When we went back to our room, not only was the wine there but Ryan left a note to say he hoped we enjoyed our stay. WOW the Hotel, the Feathers Group and Best Western must give him a reward for amazing customer service, some of the best I have witnessed in a long long time.
The rest of the stay was good and even thought he reception staff are professional and efficient they could do with looking to Ryan to be a bit more welcoming. The Waiting room Bar is a bit tired but you have to look past that for the overall experience. A great break thank you.
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
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- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western