I suppose because this hotel is so close to being very good I was more disappointed than if I had stayed in a less prestigious hotel.
I was on the 6th Floor of the modern extension. The room was well appointed and clean. A couple of points. The only power point I could plug my laptop in to was on the dressing table which was the furthest point from the bed. I am sure for a lot of people that's not a problem, but I like to sit in bed doing work on my laptop and the only option I had was to sit either at the dressing table or in one of the swivel chairs. Neither of which were that comfortable to sit in over a period of time.
Because I couldn't get an internet connection in my room for the whole of my stay I used the computer available by the Business Suite. Although I really appreciated there was no charge and it was a fast connection it was in a main thoroughfare so it was quite hard to deal with confidential emails. It was also in a drafty location. Almost like it had be stuck there as an afterthought. A screened area would be better.
It was the food that I was most disappointed with. It's a disappoint more from annoyance. They clearly use good ingredients. It's what is done with it. On the Monday morning I went down to the Jubilee Room for breakfast. There was a very good selection and I decided to have the full English. Bacon had been cooked either crispy or just cooked. I prefer just cooked. I was therefore surprised to nearly all of just cooked was actual black on the edges where it had been burnt. The Black Pudding had also been over cooked and was dry. Then in the evening I had room service and ordered the Beef Burger at £14.95 + £5.00 tray charge. The burger tasted okay but again was burnt. Also they sent up with it saches of HP and Tomato sauce. But I prefer mayo and vinegar. Neither of which were provided. Next morning I tried the full English again. This time everything was well cooked. Probably a different cook was on. That evening again I had the tagliatelli. I like onion in my food. But in this it was both too much and some was undercooked. Wednesday, again the full English was good. In the evening I decided to have a bar meal in the "Waiting Room". I ordered the Giant Yorkshire pudding with sausage, mash, and savoy cabbage. It came fairly quickly but was luke warm and there was very little gravy with it and no gravy boat to give me the option to add more if I wanted it. I also ordered the cheese board. A good quantity and variety of cheese. Trouble with it was that the cheese was so cold that even the brie was as hard as the cheddar. Then this morning my final breakfast. It was busy. As I was shown to my table I asked for Tea and went to get my breakfast. When I got back to my table there was a pot waiting for me. However when I poured it, it was coffee. It took quite a while to get the attention for someone to change it and even longer to get them back with some milk for the tea.
Would I stay eat here if it was not part of the package my company was paying for? I doubt it.
- Official Description (provided by the hotel):
- Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more less
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- Also Known As:
- Queens Hotel Chester
- Chester Hotel Queen
- Best Western Chester
- Queen Hotel Chester
- Chester Best Western