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“top class service”

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Hallmark Hotel The Queen, Chester
Ranked #13 of 44 Hotels in Chester
Certificate of Excellence
Preston, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“top class service”
5 of 5 bubbles Reviewed July 3, 2013

Booked to go to Chester on a weekend in June with a travel zoo voucher, my cousin got married at the queens a couple of years ago and we have been dying to go back ever since. With the deal we got bed, breakfast and evening meal plus an extra drink and late check out. Upon check in the staff were really friendly and checked us in really efficiently. Our room was a little out dated but really clean and to be honest I thought the decor went with the theme of the hotel. The only downside to the room was it was really warm at night, but it was a warm day so expected really.

We had our meal in the kings restaurant and it was superb, the quality of the food was brilliant and the service second to none. There was a singer on in the restaurant who was very good as well which was a bonus.

For breakfast the next day there was a nice range of foods although I wad a little disappointed they did t do omelettes at the weekend as they were on th e menu on the table. They also had 2 young lads singing at breakfast which wad unusual but a great little touch.

As for location it was pretty much spot on, 5 minute walk to the centre but ideal for driving in as you don't have to drive in the traffic through all of the town.

All in all great experience, love Chester and love the hotel. Will certainly be back.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
Thank ClaireRobbo138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (745)
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Barnstaple, United Kingdom
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

With 33 Australians and us 2 Brits, we descended on this hotel on June 22nd. Our room (82) is on the ground floor and overlooking a court yard. The room has dark maroon wall paper on one wall and this sems to be the theme of the room.Two small comfortable arm chairs plus a desk chair are provided. a tv and cd player complete the decor. The bed is a huge double and a bit on the firm side. However, the side my wife slept on had springs poking through the mattress so she had a very uncomfortable night. The door to the room is quite narrow as there is a built in cupboard just inside the door. The bathroom is small but adequate with a fitted shower over the bath. Bathroom toiletries are provided. Out side the room the hotel is fascinating with statues, large figurines, animals and fictional items including an Alice in Wonderland chair. The meals we had were hot, tasty and plentiful. One down side of the hotel is that it is next to the railway station and trains can be heard from the rooms to the front. There can be, and was, a bit of noise from over celebrating people in the street to the front.

Room Tip: Try to avoid the front especially on Friday or Saturday evenings
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  • Stayed July 2013, traveled as a couple
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Thank emmydeeinhq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed July 2, 2013 via mobile

Stayed here on a race weekend and the first night , Friday, was great fabulous food and rooms superb. Stayed in the Kings Suite which was great. Do not stay here in a Saturday night, especially on race weekends as there will be Wedding parties and racegoers that no matter what you pay, management will accept no responsibility for. Your sleep will be ruined and you will wake up grumpy as no system is in place to stop anyone banging on doors at 3am even in the £180 a night rooms. Shocking really. Then when you complain you will be offered a night free at best but not on a busy weekend, even though that's what you paid for. They are a Best Western hotel and on average I find their resorts to be poor with poor management and poor reporting accountability. Stay here at your own choice just not summer Saturdays unless you like to be up till 3am

  • Stayed May 2013
    • Value
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    • Cleanliness
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Helpful?
1 Thank Blackmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carnforth
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

We have just spent a very relaxing overnight stay at the Queens with a deal from Travel Zoo for £99 for the 2 of us, we got bed and breakfast a 3 course carvery (as it was Sunday) plus 2 drinks with our meal and 2 free drinks in the bar, a bargain we could not miss. The hotel is easy to find and is just opposite the train station for those of you who travel by rail and it's only a 10 min walk into the centre. We parked in the train station car park £5.70 for 24 hours not the hotel car park as they charge £15.00.
The entrance is very grand and the staircase is a sight to behold, we were quickly checked in at 2.00 as our room was ready, we had been upgraded to an executive room (144) as we are best western card holders, in the old part of the hotel which overlooked 1 of the courtyards which light up at night and would be lovely to sit and have a drink in if the weather had been ok. The room was big and had a queen sized bed, 2 comfy chairs and a table along with the usual flat screen tv, tea and coffee. The decor was very much in keeping with the hotels age with heavy drapes and old paintings on the wall. The bathroom was a little small but had all the necessary bits and pieces and the shower was very powerful. The wardrobe space was adequate but only 4 hangers.
The bar areas are very comfortable and the all staff are very welcoming, nothing was too much trouble. We ate in the Jubilee restaurant, there is the Kings restaurant, which looked very nice, but it was closed on Sunday and would not have been included in our deal. We each had a starter, prawns and soup and lovely carvery dinner with choices of meats etc and then ice cream and cheese, chilling out later in the "waiting room" bar.
The newer annexe, "The Kings" is all very modern and we were able to look at the rooms courtesy of a very kind lady called Carol, she showed us the 2 best rooms 1072 and 1079 as well as an ordinary standard room, all decorated in a traditional style with a modern twist, but we liked the older side for its charm and quirkiness.
We have been to Chester many times but still enjoyed the amble around the City and all it's magnificent architecture and history.
We would definitely stay there again and will be looking out for another deal.

Room Tip: Old traditional side with its quirkiness, but it's a personal choice.
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  • Stayed June 2013, traveled as a couple
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Helpful?
Thank SoulgirlCarnforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
5 of 5 bubbles Reviewed July 2, 2013

Stayed here the Fri 28th June and thoroughly enjoyed it. The Hotel location is fantastic, the rooms top notch and staff and levels of service first class. The breakfast was amazing as well; - would definately stay here again and recomend it to anyone wishing to visit Chester.

Room Tip: We stayed in the Kings Suites which were lovely
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  • Stayed June 2013, traveled with friends
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    • Service
Helpful?
Thank Will61HCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

Attended this hotel with 50 or so friends for a navy reunion, over the weekend of 21/23 June and had a fantastic time.
The hotel rooms, the ever obliging and efficient staff, along with great breakfasts and evening meals were five star.
We started off the weekend with a plentiful and tasty carvery cooked to perfection. Saturday's morning breakfast was just as good with cooked to order eggs including omelettes.
Our evening gala dinner was outstanding served by a very attentive management and staff ending the evening with a raucous disco. Bearing in mind the average age was middle sixties but included several in their eighties, the floor was constantly full!
The Proclaimers, "I'd walk 500 miles" is always a great favourite!
Sunday's breakfast was of the same high standard, (the choice of items is just unbelievable!), accompanied by two young guys gently crooning in the background, unusual for a Sunday morning I thought, however very pleasant.
I would certainly recommend this hotel for reunions and similar event.s

Room Tip: Try to get either the Kings rooms or a room at the back of the hotel as the front seems to be a bit...
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  • Stayed June 2013, traveled with friends
    • Value
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    • Rooms
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    • Service
Helpful?
Thank glescaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North East England
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

My partner and I stayed here for 3 nights, to celebrate her 30th Birthday. We choose to stay in the Kings Quarters, which were approximately £200 per night for room and breakfast. It's slightly more than we usually pay, but it was a great location and a special occasion, so we went for it.

Location: Couldn't be better. 30 second walk, right across the road, from Chester train station. About a 10-15 minute walk into the city centre, or a 3 minute, £5 taxi ride. There are a few restaurants around the hotel, within a 5 minute walk and a pub right across the road. Chester zoo is a 10 minute taxi ride away (cost us £9.00), or there is a bus, which leaves from the pub across the road, every hour.

The Hotel: The hotel itself is nice, clean and tidy. It is elegant in its décor and has an atmosphere of luxury when you walk in. There are plenty of staff on hand to help you and a concierge to take your bags to your room and tell you a little bit about the history of the hotel. The hotel has a couple of restaurants, a bar, a gym and good size grounds with lots of outside seating in some lovely gardens. I know there were a good number of guests there, but it was very quiet around the hotel, which was great. No kids running around or rowdy, drunk adults staggering to their rooms at night.

The Room - We stayed in the Kings Quarters, 5th floor, French Kings. Our room was Louis VIII. The room was quite large with a very big bed, ottoman, two bed side cabinets with lamps, wardrobe, desk and chair, small dining table and two large comfy chairs. There's also a flat screen TV with free-view and coffee/tea making facilities. The floor is carpeted, some walls are wallpapered, while others have fabric and the room is decorated according to the King whom it is named after. Ours had pictures of Louis VIII and the story of his reign. The Bathroom was very large with a nice, comfy bath, a separate shower with lots of room for you and your toiletries, sink, toilet and lots of shelf space. The only thing that would have made the room better, would have been to be away from the main street. We had the windows open as it was very hot, so all night we could hear cars and drunk people singing. However, if you get a garden facing room, you shouldn't have that problem.

The Staff: Every one we met was very nice, polite and professional, right down to the customer service people who answer emails, etc. As it was my partner's birthday, I had arranged for a cake and some other things to be placed in the room for our arrival. When the cake didn't arrive at the hotel on time, one of the staff, Liz Morris, rang the bakery for me, sorted it out, got it to the room on time and kept me updated while I was travelling. Definitely above and beyond. Room service staff, the concierge, front desk and house keeping were always friendly.

The Food: We ate dinner a couple of times in the hotel, via room service and also had breakfast in the hotel. The evening food was good, a little pricey, but nothing I wouldn't expect from a 4 star hotel. It was cooked and presented well. Breakfast was a little different. Some of the breakfast items, such as the sausages, which I could tell weren't cheap supermarket sausages, were exceptional. However, the chef definitely cannot cook eggs. The scrambled eggs came every morning, without fail, in a pool of water and they weren't cooked properly. It's just a little thing, everything else was very good, but based on the other food, it's not what I expected.

The Cost - Our entire stay, 3 nights with 5 meals was approximately £800. It's more than we usually spend but we wanted to celebrate. The food is well priced but the extra charges can sometimes be a little on the high side. If you order room service it's £5.00 per person service charge, which isn't too bad. However, if you order room service for breakfast, that goes up to £10 per person service charge. The hotel makes you well aware of the costs, so it's a personal choice whether you choose to order or not.

The Cons - There were a couple of little things that I think could make the hotel a little better. Nothing that would stop us from going back, but just things that would make it more like a 4 star hotel. Firstly, there were some little niggly things in the hotel room: small patch of ripped wallpaper, door hook in the bathroom broken, a couple of drawer handles falling off and the remote control for the iPod docking station, not working properly. Secondly, there are a few things they offer that they cannot follow through on: the in-room booklet mentions a complimentary bus, which takes you from the hotel to Chester Zoo - this was not available any more. The website says that the room has a DVD player, however, upon arrival we found that you had to ask at reception if you wanted one in your room. When we asked for one we were advised that there were none available but they would see if housekeeping had any and would put one in our room. We never ended up getting one at all and no one came back to advise us of this fact, it just never turned up. Lastly, housekeeping sometimes did the bare minimum: our bottled water was not always replaced, the cleaning was more like a quick tidy sometimes, my pillowcase had yellow stains on them and they didn't replace things we used on a daily basis, like the breakfast room service tags, which need to be hung on the door each night. As I mentioned, these are not things that would stop us from going back, and let's face it, they're pretty much first world problems! However, for a 4 star hotel, I expected slightly better.

Overall, it is a great hotel, pleasant staff and excellent location. If asked, the staff did always try their best and we would definitely stay here again if we ever find ourselves back in Chester.

Room Tip: Ask for a room looking out onto the gardens - much less noise!
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ragpie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hallmark Hotel The Queen, Chester

Property: Hallmark Hotel The Queen, Chester
Address: City Road, Chester CH1 3AH, England (Formerly Hallmark Chester The Queen, Best Western Premier Collection)
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Romantic Hotel in Chester
#8 Luxury Hotel in Chester
#9 Business Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hallmark Hotel The Queen, Chester 4*
Number of rooms: 218
Official Description (provided by the hotel):
Winner - Chester and Cheshire Large Hotel of the Year 2010. Winner - Cateys Excellence in Customer Service. Winner - Marketing Cheshire, Excellence in Business Tourism. Large, plush hotel with a wow around every corner. Recently enjoyed a £20million refurbishment and expansion. Attached to the railway station in Chester city centre. The best breakfast in the city. Brand new, 2 AA rosette award winning Kings' Grill room restaurant with the longest cocktail list in Chester. ... more   less 
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Also Known As:
Queens Hotel Chester
Chester Hotel Queen
Best Western Chester
Queen Hotel Chester
Chester Best Western

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