Oh my goodness where do I start?! My husband and I enjoyed a night at the Chester Grosvenor in a Deluxe room though a Secret Escapes deal. Pure luxury, perfect customer service - extremely friendly, not at all pretentious but impeccable service standards.... just perfect from the moment we arrived to when we left. It takes a special type of person to work in hospitality and every member of staff we came into contact with nailed it.
When we arrived and sat down at the desk to check in, we were asked if we would like a hospitality tray in the room which we did - I mention this because previous reviews have mentioned no tea and coffee making facilities in the room, if you request the hospitality tray they bring a tray with a kettle, cafetiere, fresh milk, teas and coffee to your room. Our tray arrived within 10 minutes of checking in. Our bags (including shopping bags) were taken from us, we were then shown the way to our room. The receptionist guided us around the room while the porter delivered the bags.
My husband hadn't ironed his trousers that were packed in his bag, the hotel does provide a pressing service but we just requested an iron and ironing board for the room and it was delivered within 5 minutes.
We ate in the brasserie. I didn't catch his name but I assume that he was the brasserie manager or supervisor, he was extremely friendly and professional. At breakfast we saw him again and mentioned that we were going to look around Chester as it was our first visit. He advised us on some sights and then brought us a map to the table and highlighted points of interest which was very useful.
The hotel is in the heart of the town centre right next to the clock on the walls. The décor is is traditional with a modern edge. It is immaculate and opulent.
Even though we were on a deal we were made to feel as special and comfortable as any full price paying guest. The whole point of these deals is to encourage people to visit the hotel and then to return. Well it worked because we are already planning our next visit, plus I intend to also return with my mother as I know that she will love this hotel too.
- Official Description (provided by the hotel):
- Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more less
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- Also Known As:
- The Chester Grosvenor Hotel Chester
- The Hotel Chester