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“Five star (but I would give it 4)”

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The Chester Grosvenor
Ranked #4 of 44 Hotels in Chester
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
1,187 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 2,214 helpful votes
“Five star (but I would give it 4)”
Reviewed January 1, 2014 via mobile

This is an upmarket hotel, with prices to match. It has a Michelin starred restaurant, which has a great reputation. From longstanding personal experience, I can attest to the fact that this reputation is very well deserved. There is also a brasserie offering good quality (slightly more affordable) food, ranging from light snacks, through to a full meal. Other facilities include a spa/leisure suite and some excellent function facilities. The bedrooms are equipped to a very high standard and there is an all pervading air of luxury, as you would expect from a hotel with a five star rating.

My only reservation is that the atmosphere is rather too starchy for some people's liking and one or two of the staff can be rather pompous. Unless you are inclined towards confrontation, this can make guests feel a little uncomfortable and NO hotel, however many accolades it has, should ever do that.

Stayed October 2013, traveled solo
Helpful?
10 Thank Howi58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,054 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (341)
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English first
Wigan, United Kingdom
Level Contributor
134 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 27, 2013

Once again the Boxing day lunch in Simon Radley's restaurant was excellent. The food and service as always was beyond expectations. Cannot wait for our next visit. We would recommend both restaurants with the hotel, however Simon Radley's would be our first choice.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Jenga52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
1 review
Reviewed December 27, 2013

Whilst Christmas shopping, we decided to take a welcome break and visit the Grosvenor for the first time in a while. All I can say is the food and drink was very enjoyable, and service good. Prices are a little steep, but worth it for a treat!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank andy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenilworth, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 27, 2013

My daughter and I return to this hotel as often as we can. Just before Christmas we treated ourselves to shopping in beautiful Chester and staying at our favourite place. This hotel never disappoints! Everything was perfect from the greeting when we arrived to the fabulous food and wine in the Simon Radley restaurant. The food just gets better and have to say Gary the Sommelier always manages to find us the perfect wine to complements the food. He is a true professional and his knowledge of wine is exceptional. We have been lucky enough to have a little peek inside the kitchen and there is no doubt when you see experts loving their work. The friendliness, professionalism and attention to detail you find at the Grosvenor cannot be faulted. I cannot wait for our next visit.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank ElizabethBeetham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Wales, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 26, 2013 via mobile

This is the ninth year we have had Christmas Eve lunch and always book for the next year before we leave for the following year not wanting to miss out on what has become a family tradition and the highlight of our culinary year and as usual it was fantastic , the food ,the staff and the Resturant can to be faulted we are always made to feel very special indeed
Thank you to you all

Stayed December 2013, traveled with family
Helpful?
1 Thank Thebubble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed December 23, 2013

This is a lovely hotel and we would stay there again. The instructions to get into the car park are wrong though! They tell you to look for level 2A, but there is no sign when you enter the car park saying '2A'. So you pass 2 then and up to 3, expecting 2A, then you have to come down again. Level 2 is what you need. The only time you need to look for 2A is when you are inside the hotel wanting to get your car out again!
My criticism is not of the hotel but of Chester City itself. After dark the city can get quite intimidating - I hope the Council will take this on board. Lots of rowdy drunk idiots on the loose. I would double the police and put them away for a few days to quieten down and learn how to behave. Through the day the city is lovely though!

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank carol_chintz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
Reviewed December 23, 2013

We have stayed many times at the Chester Grosvenor and this hotel has never disappointed us yet. We had a two night mid week stay and were given room 136, The Lichfield Suite, which is a magnificent room. We had breakfast in the suite on both mornings which was excellent. The service and attention to detail was second to none. The first evening we ate in the Brasserie and had a very enjoyable dinner with excellent service. The second evening we decided to push the boat out and eat in Simon Radley's restaurant. We had the tasting menu with the wine selection, both the food and wines were fantastic and this is definitely an experience we would like to repeat again. And an added bonus is that the shops are on the hotel's doorstep and we were able to do most of our Christmas shopping! Well done Chester Grosvenor - we will be back!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CIH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chester Grosvenor

Property: The Chester Grosvenor
Address: Eastgate, Chester CH1 1LT, England
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Chester
#1 Spa Hotel in Chester
#3 Luxury Hotel in Chester
#6 Family Hotel in Chester
#11 Business Hotel in Chester
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Chester Grosvenor 5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of beautiful Chester, the Grade II listed building, with its black and white timbered façade belies the modern elegance of the interior. The hotel offers both relaxed Parisian style dining and an exquisite Michelin star experience along with luxurious bedrooms and a heavenly spa. ... more   less 
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Also Known As:
The Chester Grosvenor Hotel Chester
The Hotel Chester

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