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“Magical Wedding Reception”
Review of Rowton Hall Hotel

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Rowton Hall Hotel
Ranked #5 of 44 Hotels in Chester
Certificate of Excellence
Reviewed September 25, 2013

Rowton Hall was the venue for our daughter and new son-in-law's wedding reception on the 21st September. From arrival to departure the following day the experience was a truly magical one. My husband and I were bursting with pride, no small thanks to the warmest of welcomes by all the staff who couldn't do enough for us, the immaculate and opulent room 'The Henrietta Maria' and the fabulous meal which was served in the beautifully-decorated function room. It was a large wedding party, yet the obviously well-trained staff coped admirably in a friendly and calm manner- nothing was too much trouble for them. The well-tended lawns and grounds are fabulous and we were fortunate to have a beautifully warm and sunny day which the guests really enjoyed! They could enjoy chatting to friends old and new in the garden area or dance to the fabulous band in the ballroom. A very hearty breakfast the next morning was just the thing to prepare us for the journey home- my husband and I will most certainly return very soon!

Room Tip: Comparing notes the next day, everyone had a really good night's sleep and I wasn't aware of...
  • Stayed: September 2013, traveled with friends
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Thank ClareatGarstang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded September 26, 2013

Thank you for such an amazing review, we are delighted that your daughter had a 'magical wedding reception'.

We very much look forward to welcoming you and your families back to Rowton Hall Hotel and Spa in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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711 - 717 of 1,035 reviews

Reviewed September 25, 2013 via mobile

Stayed here for just the one night. I expected a lot more for what is truly a fantastic location and a great building. The hotel lacked that extra bit of service and I can only compare it to what you receive from a bog standard Premier Inn. Booked the 500/night suite, 4poster bed. Lovely room. Needs more towels....oh and more toilet roll please. The half a roll left over for my *** just isn't enough. The food is average and is well below par for the table set out. Staff are okay, but I have seen better service in a chained restaurant like Prezzo. Small improvements needed to make it that extra special hotel that cuts it above the rest.

  • Stayed: September 2013
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1  Thank martymcflyjnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded October 22, 2013

Thank you for your review. We pride ourselves on the level of service that we provide, which is reflected in other reviews.

We can only apologise if you felt that you didn't receive our normal level of service and we look forward to hopefully welcoming you back to Rowton Hall in the near future.

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Reviewed September 23, 2013

Attended a wedding a couple of days ago and found the occasion faultless. Bar prices are fair with a good choice of beers and wines. Rooms are excellent and the catering was top class. I don't always expect large event catering to be a dining event but this is exactly what we enjoyed. Superb food. All the staff were excellent i.e. respectful and effecient without being remotely snooty.

Room Tip: Sorry...did not try the Spa.
  • Stayed: September 2013, traveled with friends
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1  Thank birdyboy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded September 26, 2013

Thank you for your lovely review and we are delighted that you enjoyed your visit with us.

We look forward to welcoming you back to Rowton Hall Hotel and Spa soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

A two day break for our wedding anniversary to this lovely city, and we had the best luck in picking this lovely hotel. The staff were wonderful and the atmosphere and food terrific. We booked via Secret Escapes and our stay was brilliant value for money for a top notch hotel - thank you - we will be back

  • Stayed: September 2013, traveled as a couple
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Thank Philip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded September 23, 2013

Thank you for your review and we are delighted that you had a lovely stay with us.

We look forward to welcoming you back to Rowton Hall Hotel and Spa soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

I booked this hotel via email & i have to say all of the staff who responded were amazing. I was even offered a complimentary upgrade to one of the junior suites at a discounted rate as the trip was for my boyfriends birthday.
Upon arrival there is ample parking & the hotel & grounds are pleasing to the eye. Our room was the Marmaduke room, beautifully decorated in light golds with lovely black & white striped accessories. We had a huge four poster bed, lovely big sofa & a massive tv. Very clean, spacious, light & airy.
We also had a tv in the bathroom but despite searching the room we could not locate a remote or work it. We did contact reception who sent someone up to look at it but informed us there was nothing that could be done. But who needs a tv in the bathroom anyway?
On the first evening of our stay we had pre dinner drinks in the bar & dinner in the restaurant. Again we could not fault the service as we were waited on hand & foot & really made to feel like the most important people staying in the hotel.

On the second night however, we were aware a large party had checked in for a wedding as the volume of the guests in the hotel had more than tripled.
I have to say it is unfortunate that the level of service we received following the large bridal party check in did slip & we did feel it was some what lacking. As much as it is important to keep larger parties happy, you should keep the level of service for your other guests. This did not happen.
During dinner on our second evening my boyfriends soup was warm but not hot, the bread did not arrive until we had finished our starters, it took 20 mins to get a round of drinks, after ordering desert we felt like we had been forgotten due to the long wait. It was such a shame as we had planned to stay in the bar for more drinks after dinner for my boyfriends birthday, but due to the lack of service during dinner we decided not to bother.

Breakfast on the first morning was great, a buffet choice for the colder options & then a menu to choose a hot option. The menu was large enough & the quality of produce was a very high standard.Nothing was too much trouble.

On the second day however we did feel a little bit abandoned. We ordered more toast to go with the eggs we had ordered for breakfast, however as the staff were clearly busy with wedding preparations we had finished our breakfast before the toast arrived.

We used the spa on both nights of our trip, it was clean, quiet, the staff were friendly. The towels provided i felt could have done with replacing as a couple had holes, rips & raggy edges.

Overall it was a great trip away despite the lack of service on the second night. We would visit again on the proviso that there are no wedding parties due in.

Room Tip: Marmaduke overlooks the car park & the grounds, has a massive bed big enough for someone almost...
  • Stayed: September 2013, traveled as a couple
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1  Thank midgetgembw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded October 22, 2013

Thank you for your review. We are delighted that you enjoyed your experience overall and we can only apologise if there was a lack in service on your second night of your stay.

We do look forward to welcoming you back in the very near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

We attended a wedding here on 13th September and can honestly not fault a thing. Although we had some small issues and ended up having to move rooms twice the staff were fantastic. I work in a hotel and know how difficult things are when you're extremely busy and the amount of work that goes in to ensuring a wedding day runs smoothly for all the guests, so well done everyone involved!!! A few people were disgruntled as they didn't get their room as cheap as ours and had to pay extra, but this was the naughty grooms fault as he told people to book online rather than direct to the hotel for a wedding discount! And to top it off my partner Mr Randles got a phone call when we got home to offer us a complimentary return stay because of the room issues! I feel thoroughly spoilt as we get to return and enjoy it all over again! What more could you ask for!!!!!

  • Stayed: September 2013, traveled with friends
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Thank susanj12300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded September 23, 2013

Thank you for your review and we are delighted that the wedding you attended went so well.

We look forward to you returning to us soon as our guests.

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Reviewed September 20, 2013 via mobile

We had our wedding at Rowton Hall only yesterday (19th Sept). Our experience was so good I felt I had to post a review before we went on our honeymoon.

From the moment I arrived on Wednesday, the reception staff and Stacey couldn't do enough to help us. We had a lovely meal the night before the wedding which was amazing and we were literally waited on hand and foot all evening.

On our wedding day we were looked after by Keith and Stacey and they both made the day so easy that we didn't have to worry about anything.

In the evening Keith made sure that myself, my husband and our guests were happy and Keith ensured I always had a drink in my hand, haha.

If you are looking for a wedding venue or even just a place to go for a break, do not hesitate to book with Rowton Hall. The venue is beautiful and the staff and owners cannot do enough for you. They genuinely care that you have an excellent experience at their hotel.

Thank you Rowton Hall for helping my Husband and I enjoy the best day of our live`s :-)

  • Stayed: September 2013
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1  Thank Steph_a_browne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
074, Front Office Manager at Rowton Hall Hotel, responded to this reviewResponded September 23, 2013

Thank you so much for your fantastic review.

We are delighted that you had such a wonderful wedding day and I will certainly pass on your comments to the team.

We look forward to welcoming you and your family back to Rowton Hall Hotel and Spa soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rowton Hall Hotel

Address: Hotel Rowton Lane | Rowton, Chester CH3 6AD, England
Location: United Kingdom > England > Cheshire > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chester
#4 Luxury Hotel in Chester
#4 Family Hotel in Chester
#5 Business Hotel in Chester
#7 Romantic Hotel in Chester
Price Range: $147 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rowton Hall Hotel 4*
Number of rooms: 37
Official Description (provided by the hotel):
Rowton Hall Country House Hotel Chester, enjoy our Health Club & Spa, an elegant Georgian Manor House, built in 1779. Rowton Hall Hotel is a beautiful 4AA star Chester Country House retreat set amidst 8 acres of award winning gardens and pastureland. Located in Christleton, just 2.5 miles from the Roman City of Chester. Our Hotel Chester is ideally situated in the rural setting of Chester, and has easy access to local Chester tourist attractions, such as the Chester race course, Chester Zoo, Blue Planet Aquarium and the historic tours of Chester to name just a few. We have easy access to North Wales, Manchester and Liverpool whether you choose the drive or use Chester rail service. We have complimentary car parking facilities for up to 200 cars and can also accommodate for helicopters to land on the hotels grounds with ease. We have many special breaks giving you the opportunity to indulge in one of Chester’s finest country houses a hotel Chester situated in a tranquil settings. Our magnificent hotel Chester is full of character and charm and is renowned for a warm, country house welcome with personal attention at all times. All 37 bedrooms are individually designed and have en suite bedrooms, direct dial telephones, trouser press, freeview TV, Tea and Coffee making facilities. We also offer complimentary Broadband in the bedrooms and wireless broadband in the conference rooms. ... more   less 
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Also Known As:
Hotel Rowton Hall
Hall Hotel Rowton
Rowton Hall Chester

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