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“Shame about the staff!”
Review of Zugers Tea Rooms

Zugers Tea Rooms
Ranked #1 of 8 Dessert in Chester
Certificate of Excellence
Cuisines: Cafe, British
More restaurant details
Restaurant details
Good for: Families with children, Special occasions, Local cuisine, Kids
Dining options: Lunch, Brunch, Breakfast, Highchairs Available, Seating, Takeout, Waitstaff, Wheelchair Accessible
Wirral
Level Contributor
22 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Shame about the staff!”
Reviewed January 19, 2014

Visited Zugers today for the first time in eighteen months. Nothing had changed from our last visit.

Nothing wrong with the food or drink, but the waiting on staff are exceedingly poor.

We arrived 45 minutes prior to closing. Only 4 tables were occupied and there were 3 waitresses on duty.
We waited and waited at the "Please wait here to to be seated" sign only to be ignored, so took matters into our own hands and sat at a vacant table. I had to call a waitress over to take our order.

Two sets of foreign tourists came in after us and got similar treatment with one waitress yelling out that as it was four o'clock they would only serve up coffee and cakes. (the cafe closes at 4.30 on a Sunday). That may be the case but screeching across other customers is hardly the way to convey the fact.

The waitresses, rather than take the orders from the two tables decided that it would be preferable to complain about the customers to each other rather than serve them.

We certainly won't be back any time soon.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Alan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Visitor rating
    151
    59
    14
    6
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Chester, United Kingdom
Level Contributor
34 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Stunning breakfast”
Reviewed January 13, 2014

My favourite spot to go and have a full English if myself and my partner are lucky enough to be off work together on a Sunday. Perfect every time and the cakes and beautiful, Great to sit outside in the summer too, and if you time it right it's a complete sun trap.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank vickihowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport
Level Contributor
106 reviews
53 restaurant reviews
common_n_restaurant_reviews_1bd8 59 helpful votes
“"This is a must visit"”
Reviewed January 6, 2014

This Restaurant with a Tea room within is a must visit when in Chester the food and service is excellent so much choice. Looking forward to our next visit.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank VanClomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Love this place!”
Reviewed December 12, 2013 via mobile

Third time there yesterday. Perfect omelette and great salad. Great children's menu for my fussy 9 year old granddaughter. Service friendly. Great menu. Nice shop too if you want to take home some goodies. Not cheap but worth every delicious mouthful!!!

Visited December 2013
Helpful?
Thank Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“A great find”
Reviewed December 5, 2013

This is a great place for lunch, with tasty sandwiches, hot food and cakes. They can be a little pricey but it is good quality. If in Chester check this place out!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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