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“Not up to standard we expected”

Marco Pierre White Steakhouse Bar & Grill Chester
Ranked #150 of 555 Restaurants in Chester
Price range: $32 - $32
Cuisines: Steakhouse, British
More restaurant details
Restaurant details
Good for: Business meetings, Special occasions, Large groups, Romantic
Dining options: Late Night, Lunch, Dinner, Breakfast, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Dining style: Fine Dining
Description: In the stylish surroundings of the luxurious Doubletree by Hilton Hotel in Chester, Marco Pierre White's Steakhouse Bar and Grill is the perfect venue for any occasion, with a lively atmosphere, exquisite food and delicious cocktails for you to enjoy. As the first British Chef to be awarded 3 Michelin Stars and the youngest Chef in the world to receive them, Marco Pierre White is a name synonymous with a great dining experience. With the ability to cater for private parties of up to 100 people, Marco Pierre White's Steakhouse Bar and Grill in Chester serves everything you would expect to see on a typical steakhouse menu, prepared with the superior quality that Marco Pierre White is renowned for. Each dish is prepared by a dedicated and highly skilled kitchen team, working with the finest and carefully selected ingredients to create simple yet succulent cuisine. Alongside the finest quality locally sourced steaks, the menu features Grilled and Roast Meats, Fish Mainboards and classic English puddings. Furthermore, the wine and champagne lists have been specially sourced to harmonise with the menu. Choose from a selection of good house wines and champagnes, or an enviable collection of reserves for those wanting to splash out.
Ellesmere, United Kingdom
Level Contributor
61 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 28 helpful votes
“Not up to standard we expected”
Reviewed May 4, 2013

Having eaten at the Marco Pierre White at the Doubletree Bristol, and enjoyed it. We expected the same standard. Perhaps the chef was having a bad day, but the ribeye my husband ordered was so tough we sent it back. It was part of the £29 surf and turf option, so at that price we thought it should be perfect, it was ordered "rare", which it was, just very tough. The waiter first suggested was that my husband should try to cut the other side of the meat!! The squid was also chewy. The manager did replace the steak and two glasses of complimentary wine were given, but the waiter was not a happy person. I had the smoked haddock risotto, powdery rice and water at the bottom, but i couldn't face another confrontation. Also Mon- Thur residents should get a 10% discount - notices all over the hotel about this. It was not given, and when queried we were told by the same waiter we should have a voucher. This had not been given to us at check-in, as it supposedly should have been. Again the manager honoured the offer and we were given the 10%. But, you really do not need this hassle, it does not add up to a relaxing evening.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BJM079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakbase, Senior Reservationist at Marco Pierre White Steakhouse Bar & Grill Chester, responded to this review, May 8, 2013
Firstly, I would like to thank you for taking the time to write this review and for your compliments towards our staff and the customer service provided.

We are extremely disappointed to learn that the food you received wasn't to your expectations.

It is clear that we have on this occasion failed to provide the enjoyable dining experience we strive so hard to deliver.

We would like to give you the opportunity to contact us direct by email info@mpwsteakhousechester.co.uk discuss your comments further.

Kind regards
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
London, United Kingdom
Level Contributor
272 reviews
141 restaurant reviews
common_n_restaurant_reviews_1bd8 128 helpful votes
“Lovely meal”
Reviewed April 24, 2013

Very good staff, level of attention great, but not OTT. well presented food.

Ate there both nights whilst saying at the Doubletree. Starters great both nights. Steak was okay, but highlight was the Chicken Kiev - absolutely brilliant.

Visited April 2013
Helpful?
Thank Huw C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakbase, Senior Reservationist at Marco Pierre White Steakhouse Bar & Grill Chester, responded to this review, April 30, 2013
Thank you for your great feedback. At Marco Pierre White Steakhouse Bar and Grill Chester we work very hard to create an experience that our guests love, we would like to take this time to thank you for your feedback and look forward to welcoming you back very soon.

In the meantime, why not like us on Facebook and start to follow us on Twitter to receive our latest offers and promotions.

Kind regards
Katarina

Senior Reservationist
Marco Pierre White Steakhouse Bar & Grill Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Lovely staff, but overpriced, very average food.”
Reviewed April 20, 2013

The Marco Pierre White is a very pleasant restaurant in a delightful setting with friendly staff, but the main item of the visit, the food, is expensive and of average quality. The Smoked Salmon starter at £10.50 for a very, very small helping is disappointing. We were not asked how we would like the lamb dish cooked and this came along very tough. The Fish of the Day at £24 was again expensive as were the tiny helpings of side dishes at £3.50 each. Puddings were small, but quite good. We had a miniscule cool espresso coffee and and then a large bill! It is not a restaurant that we would return to in a hurry!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Delmar107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakbase, Senior Reservationist at Marco Pierre White Steakhouse Bar & Grill Chester, responded to this review, April 30, 2013
Thank you for your comments, At Marco Pierre White Steakhouse Bar and Grill we like to offer a smooth and efficient service.

We use a wide range of locally sourced products, including our butcher who provides some of the best meat within the North West. The price of the menu truly does reflect the quality of the food offered upon our menu.

We would like to give you the opportunity to contact us direct to discuss your comments further.

Kind regards
Katarina

Senior Reservationist
Marco Pierre White Steakhouse Bar & Grill Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Excellent Birthday Afternoon”
Reviewed April 19, 2013

We were a party of 12 people to celebrate a 30th birthday. We went for Sunday lunch which had a fixed menu. The wine and champagne had been pre-ordered, and as we arrived we were greeted by a waiter with glasses of champagne to enjoy before we were led to the table. We were shown to a private dining area which was perfect for the size of the party.

There was a choice of starters, of which I had the Mushroom Soup which was beautiful. My partner had the pate which was also very nice. For mains there was a choice of roasts. I had the belly pork which was to die for, with the best crackling on top. The gravy was rich, the vegatables cooked perfectly and the potatoes crispy!! Alot of others had the roast beef which came with a giant homemade yorkshire pudding and everybody enjoyed. For desert I had the Eaton Mess which I wasn't too keen on - it had far to much cream and not enough fresh strawberries but that is more of a personal thing. There were a few children in the group who did not particularly want a full roast dinner, but the staff were happy to oblige in offering something for the smaller children.
The staff were very attentive throughout, always topping up the wine and taking other drink orders, but without being too obtrusive.
I would recommend this restaurant for any meal, or as a nice way to celebrate any special occasions. We will be returning.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank WirralBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakbase, Senior Reservationist at Marco Pierre White Steakhouse Bar & Grill Chester, responded to this review, April 30, 2013
What a fantastic recommendation, I personally recall serving your table that day and thank you for taking the time to review Marco Pierre white Steakhouse Bar and Grill Chester.

We look forward to you returning to Marco Pierre White Steakhouse Bar and Grill and guarantee you will have yet another fantastic eating experience.

In the meantime, why not like us on Facebook book and start to follow us on Twitter to receive our latest offers and promotions.

Kind regards
Katarina

Senior Reservationist
Marco Pierre White Steakhouse Bar & Grill Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
13 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Very poor quality, never returning”
Reviewed April 14, 2013

We ate in this restaurant the very first week that it opened and have returned on many previous occasions but this will be our last visit (13th April 2013).
I asked the waiter for a description of two starters and based on this chose my first course. The description was inaccurate and as a consequence I had a meal that I would not normally have chosen. In fact it was the ham with glazed fruits that the other reviewer described. I can also say that it was not very good.
My husband and I both chose sirloin steaks cooked medium/rare. The steaks were so tough that I had to saw through mine and eventually just gave up and left it. It was tasteless and unseasoned. I have never added salt or pepper to a meal in a restaurant and would not expect to do so if the chef was any good!! The accompaniments were thrice cooked chips (soggy and burnt) with onion rings that tasted of oil.
We passed on our comments after the meal to the management who dealt with it to a satisfactory level but we just expected more from a restaurant that used to be good, comes with Marco's backing and is expecting to attract a certain price tag. In Chester, Michael Caines at Abode, Simon Radleys at the Grosvenor or 1539 at Chester Racecourse are by far better bets.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank IssyMummy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakbase, Senior Reservationist at Marco Pierre White Steakhouse Bar & Grill Chester, responded to this review, May 8, 2013
Of course like other restaurants, we rely on the comments from our guests and of course, return custom.

I am disappointed that the food you received on said evening did not live up to the meals you have had previously had with us and that the descriptions given hindered your enjoyment of the meal. We try to uphold a high standard of food and service at all times to ensure that every guest whether new or returning has a good experience.

We are fully aware of our competitors and how important it is to provide an experience that can match or improve on those you may have elsewhere. We failed to do what we set out to achieve on this occasion and am very sorry for this.

We have taken on board all your comments and have discussed all the issues you have mentioned to the relevant members of staff to ensure that this does not occur again. If you have any other further feedback for us or would like to discuss anything please don't hesitate to contact us personally.

Katarina
Senior Reservationist
Marco Pierre White Steakhouse Bar & Grill Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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