When we checked in the girl on reception didn't seem to know what she was talking about when explaining the room upgrade, we added one day for breakfast and was later charged for two days breakfast, the reception manager reluctantly deducted one of the days breakfast charge which was of no benefit to us as we were still charged for a days breakfast which we hadn't ordered. The car parking charge was 13.50 but we were told it would be 10, My friends who we travelled with we're charged 20 pounds for parking it didn't make sense. found the staff not very helpful to explain the invoice and didn't apologise at any point. The head receptionist never cracked a smile and we weren't bid a nice day or a thank you for staying. Very disappointing as we had spent a considerable amount of Money in the restaurant and bar during our stay, would not be stay again
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- Also Known As:
- Abode Chester Hotel Chester