The reviews were glowing and in some cases gushing. So booking it for a weekend away was a no brainer. However, I would say it's "close but not quite there".
Location: A very convenient location, along with underground parking. Easy to reach/find, and once in situ a matter of yards/minutes by foot into the interesting parts of town. It's next to a busy road/roundabout, and it's for that reason that it's 4 blobs as opposed to the full 5.
Room: Modern and well equipped. The bathroom is very modern and superficially swanky (thumbs up for the Aran Aromatics toiletries). However, the shower splashed over the floor, and the drain was slow. There was no heated towel rail - although the mirror was 'heated' (ie to keep clear). So in practical terms it could have been better – a clear drain and under floor heating would be a winner.
I had read a number of reviews that raved about the comfort of the bed. Well I would classify the bed as poor. Putting aside that it was a small double (what hotel other than a budget one doesn't at least have queen size?) - it was soooo very soft there was no support. The last time I slept on a bed as uncomfortable as this was in a Travel Lodge where I was paying £25 a night and that mattress was shagged......
Service: On check in the girl was very pleasant but a bit dipsy and for a hotel of this 'positioning' I would have expected a slicker/more professional experience.
On check out breakfast charges had been added, but we hadn't had breakfast……
Dining: At around 5pm on the Saturday we decided it would be nice to eat at the hotel. We called the Michael Caines restaurant but were told that there were no tables, even for guests at the hotel. The lady said she would put us on a wait list and call back prior to 8pm to confirm one way or the other. There was never a call, so I can’t comment on the restaurant. There is also a ‘Michael Caines Brasserie’ where we could get in, and that’s what we did. The food was fine (average gastro pub standard), however, we asked information about some of the menu and the staff didn’t know the answers, then with our meal they ignored any requests e.g. no tomato, the sauce separately. As we had waited around 30 minutes since ordering we couldn’t be bothered to raise the issue – the people on the next table even got the wrong order, so we considered ourselves lucky. Also, the floor for a brasserie associated with a Michelin starred restaurant was poorly cleaned (streaks etc i.e. It has been cleaned but with cold/dirty water).
Value: The first night was a reasonable price but on the Saturday we paid £165 plus the parking. I have paid less to stay in world class hotels in London, Paris and New York………..
Overall: The place has the right idea and could be great but for the following reasons isn’t (yet…): inexperienced staff (check in and restaurants), rubbish beds, a bit more thought around details in the bathroom.
Would I stay again. At the right price Yes I would, but not at the prices I paid on this occasion (averaged £135 a night).
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- Also Known As:
- Abode Chester Hotel Chester