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Premier Inn Chester City Centre Hotel
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Reviews (2,507)
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All reviewscar parkmeal dealtrain stationthyme restaurantlimited parkingchester city centreshort walkexcellent locationair conon site parkingper daygood nights sleepnight's sleepreception staffbudget hotelbars and restaurantscomfortable stay
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Reviewed October 12, 2013

Stayed here 2 nights in mid october as a short break midweek to tour around Chester. Although check-in wasn't until 2pm, I arrived just before 12 and the reception staff were more than happy to hold my large bag to avoid taking it around the city centre.
On check-in I was informed about the meal deal, where I could book a table in the restaurant, 3 courses, which would also include breakfast. In light of the location of the hotel, and proximity to breakfast alternatives I declined. It would also appear that there is a reduced selection of meal options available for the meal deal.
The room I was allocated was on the lower ground floor, accessible by lift and stairs, and looked into the limited carpark area. Given some of the reviews on trip advisor, I was glad I was not facing into the road! The room still managed to let in some natural light despite the view, and was well maintained and spacious for my needs. There were ample towels, and pillows, and the fixtures and fittings were to a high standard. The freeview TV was mounted on an adjustable bracket which meant you could watch TV from the small desk/chair or the small armchair provided without needing to be on the bed. Tea and Coffee facilities were restocked the next morning, and I was given fresh towels despite being willing to save them for my 2nd night.
There was a small water like stain on the carpet in the desk area, but I didn't notice this until the first morning and it really was of no consequence. I found that after a biting wind and showers during the day, the A/C unit was a welcome feature which kept the room warm and cosy. I am not sure if comfort levels could be maintained as easily during hot weather, as my window didn't open and am not sure if rooms not on the ground floor would have windows that allowed natural air circulation or not.
There were well stocked vending machines at reception, and a ben and jerry's ice cream machine. The bar and restaurant area looked well presented, but during busy periods or weekends it did not look like it would be able to handle the pressures of a full hotel and subsequent demand.
The hotel itself is situated just 5 minutes walk from the station and 5 minutes walk from the town centre, accessible by a well lit subway - however this did contain a homeless person on more than one occasion. There is inadequate car parking for the size of the hotel. This is to perhaps be expected given its city centre location however many people seemed unaware of this on arrival. There are however other hotels in the chain which do have parking provision and are only a short park and ride journey away from the city centre.
The staff were very helpful and friendly, and whilst not having to call on them for any specific help beyond custody of my bags pre-arrival and post-departure whilst I explored Chester I felt they were friendly and approachable at all times. A nice touch was wall mounted soap and shower gels to the shower and sink area of the bathroom. I presume this is the same for larger rooms with a bath and a shower. There was ample storage for clothes (bag went easily under the desk and bed if needed) and coat hooks by the door. Due to the AC unit, the doorway area was lacking in light by the only full length mirror in the room but this was workable.
Given its location and the facilities on offer I would visit again. A very comfortable and relaxing stay.

Room Tip: Room on lower ground floor was quiet as facing into carpark. Other rooms on this level face side street that leads to 2 fairly busy bars. Rooms on First and Second floors look out onto street - however city centre hotel so some noise is to be expected.
  • Stayed: October 2013, traveled with friends
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1  Thank jedimasterlincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

upon arrival at this hotel, the receptionist, Marie, kindly came out to our car and carried both our suitcases into the hotel reception, after which she then carried the cases to the lift, this hotel does not offer reserved car parking but, due to the fact that I'm semi-disabled she kindly made sure I had a car space. The room was clean and comfortable & the bar and restaurant value for money, but the main point of my wife and I's stay, was the continued effort by Marie to make our 2 days enjoyable and pleasant, she also informed us of Chester's attractions, restaurants local market's etc, a great experience, thus we will certainly return to this hotel, if only for Marie's hospitality.

Room Tip: the hotel in general was extremely quiet
  • Stayed: September 2013, traveled as a couple
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1  Thank jimmyD-S11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013 via mobile

Close to station and city centre. Nice helpful staff. Cheaper continental option for breakfast. Nice evening meal, reasonably priced including drinks. No car park but street parking outside unrestricted 6pm-8am and all day Sundays. Bit of drunken noise from outside on the Saturday night but not too late. Comfortable room & bed.

  • Stayed: October 2013
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Thank galadriel82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

Stayed for the Chester Marathon and the staff could not have been more helpful - adapting their usual schedule to the runners, porridge at the ready for breakfast and a good quiet night's sleep (surprising for a city Premier Inn)

  • Stayed: October 2013, traveled solo
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Thank Matt E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Hotel is about 5 minutes walk from the station and about 5-10 minutes walk into town.
It's clean and it has all you need for a few nights away.
It's also quite secure as your room key is required to open several doors.
Good shower, decent bed and simple & clean rooms - and everything was in working order.
Reception can be a bit busy, especially at peak check-in times but other than that, no complaints.

  • Stayed: October 2013, traveled solo
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Thank CheshireMog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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