The staff all appeared to be completely new and we have visited Prezzo literally dozens of times. The service was very slow. We had a voucher for 30% discount from mains but the waitress (who clearly hadn't a clue) disputed the Pollo Siciliano as being a "special" i.e. ineligible for discount. This is absolute rubbish as I have ordered it many, many times.
Left to myself I would have argued but I was not the host. So Prezzo - you still owe my daughter approximately £3.50!
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