We've always been big fans if the willow tree and over the years have dined there relatively frequently. The setting has always impressed and the food has usually been on the better side of average. I feel compelled to write a review following a spate of appalling service, lack lustre food and price increase which has led us to avoid the pub going forward. Let's start with the service. The waitresses who work at the willow tree appear to loathe their jobs. There is rarely a smile from the majority of them, their expressions are surly and unwelcoming. I have witnessed them being rude to other diners and seem more interested in discussing staff issues than making any polite conversation whist serving customers. The service is also incredibly slow. 20 minutes for two tasteless (and overpriced) cocktails, big gaps between courses and drinks orders. Aside from the unwelcoming, eye avoiding staff, the food has quite simply snow balled down hill. It is bland, amateurish and for the price - they are skimping on quality and quantity. Small, poorly cooked dishes at city prices. To restore this pubs reputation, there needs to be a radical overhaul of front of house staff and a chef team that have the ability to produce tasty flavoursome dishes. Until then, I'm afraid they've lost my custom.
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