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“Terrible, just terrible.”
Review of Monkfield Arms

Monkfield Arms
Ranked #306 of 690 Restaurants in Cambridge
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Large groups, Kids, Families with children, Bar scene
Dining options: Dinner, Lunch, Late Night, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Cambridge, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Terrible, just terrible.”
Reviewed December 30, 2013

Working in Cambourne, this is the only pub in walking distance, so we only visit it because it is convenient. Usually it's ok, the food is cheap and you get what you pay for. However, on our last visit on 19th December, both the service and food has gone way below even a basic minimum that you would expect in even the cheapest of places.

The bartender, a large middle-aged man, really gave the impression that he didn't want to be there and that serving customers was such a chore. There was no customer service, just sighs and tuts when deciding on drinks. We were told that the food was going to be about 45 minutes - no idea why because it certainly was not busy. It ended up being more like 1hr 15 minutes and the food was appalling. Carrots that were hard and tasteless were the 'vegetables' that accompanied my bowl of chicken and chorizo mush. The other meals were also pretty much on the same level.

The waitress asked if everything was ok, we said no, not really, it was bad. She shrugged and walked off with the plates.

It's a shame. This is the only pub in Cambourne (currently) and generally Marstons pubs do reach a basic level of quality (never good, but generally ok).

I'd avoid this place until they put in some decent staff, both front of house and in the kitchen.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Graeme H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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179 reviews from our community

Visitor rating
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    19
    33
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Cambridge, United Kingdom
2 reviews
“Great evening”
Reviewed December 17, 2013

We chose to have are works do here. We had 28 people eating. We booked it on the evening with disco and karaoke.
The meal was from set menu and although we had some very last min changes the staff where great.
Thanks to the chief and the staff for making sure we all enjoyed the evening.
Would recommend for Christmas partys or just a nice meal.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Carlan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
32 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Good but busy”
Reviewed December 1, 2013

Visited today and despite being very busy, the food was great. Helpful staff. Some large groups meant food wait was longer than normal, but kept us well informed

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank PB014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fen tiger cambridge
Level Contributor
9 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Cold comfort”
Reviewed November 3, 2013

My wife and I arrived at 5.30pm and ordered at once,by the time our food arrived we had both put our coats back on because although it was a cold night there was no heating on.It was 6.20 by this time.The food was barely lukewarm,Ihad an all day breakfast which arrived with two cold undercooked eggs&cold beans,my wife also received her CLT burger accompanied by cold chips.Our wine was an overpriced bottle of Hardys Chardonnay.Overall not a pleasant experience and certainly not one I will be repeating.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank dekerivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
35 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Truly shocking customer service - AVOID!”
Reviewed November 3, 2013

The outside of this venue is quite deceptive, nice looking, good paintwork.

It falls apart however when you go in.

Filthy dirty, sticky tables, carpet covered with trodden in food.

Menu was broad, more along the lines of a cheap value steak house.

Customer service was disgusting. Everything we asked seemed to be an imposition. We got served by two different team members, both older, both looked and acted as if they couldn't be bothered. We were greeted by answers like "no substitutions" and frequent tuts and mutterings under the breath.

Food was ok, nothing outstanding, but was acceptable when it arrived, however on both of our dishes the changed we asked for didn't happen.

Take my advice, stay away, this pub doesn't want your business, so don't give it to them. Go somewhere that gives a damn.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank bmthguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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