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“Nice food, horrendous service!”

Sala Thong Restaurant
Ranked #132 of 722 Restaurants in Cambridge
Certificate of Excellence
Price range: $17 - $49
Cuisines: Thai
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed July 22, 2013

We visited on a Friday evening for a birthday celebration, having booked a table for 10 people. We were seated upstairs where it is a bit more spacious, with no other tables being used the whole time we were there. After taking our drinks orders we all ordered starters and mains. One dish on the menu was a beef dish, and one of our vegetarian friends asked to substitute the beef for tofu to which we were told this could not be done, despite other tofu dishes being on the menu - not sure why this could not be done if it is cooked fresh in the kitchen..?! The starters took a long while to arrive which is fair enough with a big group. However when the mains arrived, we were short by a main dish and a rice. The waiter didnt seem to realise that he hadnt brought enough dishes for everyone and had to be reminded that they were missing. A good 15/20 minutes later they finally arrived, without so much as an apology! This is just not good enough! If the whole group had waited for these 2 plates to turn up their own food would have been cold and ruined. The food was nice enough when it did arrive, however we quite like a drink to go with our food and apart from the first drinks we ordered when arriving, the waiter did not come and take a single other drinks order, from a group of 10 people the whole evening?! Just unacceptable. The empty plates and dishes were not cleared away and were still on the tables once we had paid the bill and left, again this is just nothing short of laziness. We had one young looking waiter serving us (or not as the case was) the whole evening, and either he wasn't trained (in which case dont leave him in charge of a large group on a busy Friday night) or he couldnt be bothered, it was hard to tell. After refusing to pay the service charge we were met with cross words. The food here generally is very nice but the service was appaling and none of our group will be returning after this visit, the other well known Thai restaurant in the city will be getting our custom from now on.

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1  Thank Megan3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aranya S, Owner at Sala Thong Restaurant, responded to this reviewResponded August 1, 2013

Thanks for taking the time to write a review of your experience at our restaurant. We take on board your comments and are sorry you felt your service wasn't up to scratch. We try our hardest to keep our service to a high standard and occasionally we have new staff who have been trained but unfortunately make mistakes. Please accept our apologies and we hope to regain your custom in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 - 133 of 173 reviews

Reviewed July 19, 2013

With friends we enjoyed a Thai meal last weekend. Good friendly service and good quality food reasonably priced. What more can I say? If you want a Thai meal in unpretentious and simple surroundings, then I would recommend the Sala Thong.

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Thank DavidBCambridgeUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

Cafe style restaurant not too plush ....seating left a little to be desired. We were squashed just in front of the bar on ground floor with elbows in our meal as guests came to pay and walk past....but we were there for the food and it was good...food alone is very good but the enjoyment of the meal was spoilt by the seating. We had mixed starters which were tasty and I had a chicken Panang Red Curry....lovely. Next time we'll sit upstairs or be a little more persistent if downstairs...and we will go again!!

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Thank KEVIN_CCROXFORD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

Today a group of friends and I went for lunch and chit chat,on entering a waitress saw me with my pram and glared!I was provided with a high chair and very abruptly told to fold the buggy.Food was great but both drinks I asked for were not available.The four of us were going Dutch so we gave out noted of £10 and waited for the change to come so that we could divide that and tip etc.When after waiting for a while it didnt come we asked her for it and the boyish looking waitress started shouting at us saying 'Why did you give us more money than the amount on your bill!!'we explained to her that since we were all paying separately it was inevitable.never my life have I heard of such a thing!rude,dishonest and a demerit to an otherwise good place.She needs to be fired as she's bringing the place down.

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1  Thank Meher23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aranya S, Owner at Sala Thong Restaurant, responded to this reviewResponded July 6, 2013

Hi
Thank you for taking the time to write a review of our restaurant. We are very sad that one of our staff gave you such a bad experience , We have talked to the certain staff member who served you
On that particular lunch time and from her and ourselves would like to apologise for her way of handling the situation it was not professional and should of been handled a lot better. We hope to see you again and giving you a more enjoyable experience .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

We ordered take away on the weekend as we had friends visiting who were keen to have some Thai food. We were happy with the portion sizes and the overall quality of the food - but it was not spectacular. Sala Thong serves decent Thai at a reasonable price.

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Thank foodie_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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