We visited on a Friday evening for a birthday celebration, having booked a table for 10 people. We were seated upstairs where it is a bit more spacious, with no other tables being used the whole time we were there. After taking our drinks orders we all ordered starters and mains. One dish on the menu was a beef dish, and one of our vegetarian friends asked to substitute the beef for tofu to which we were told this could not be done, despite other tofu dishes being on the menu - not sure why this could not be done if it is cooked fresh in the kitchen..?! The starters took a long while to arrive which is fair enough with a big group. However when the mains arrived, we were short by a main dish and a rice. The waiter didnt seem to realise that he hadnt brought enough dishes for everyone and had to be reminded that they were missing. A good 15/20 minutes later they finally arrived, without so much as an apology! This is just not good enough! If the whole group had waited for these 2 plates to turn up their own food would have been cold and ruined. The food was nice enough when it did arrive, however we quite like a drink to go with our food and apart from the first drinks we ordered when arriving, the waiter did not come and take a single other drinks order, from a group of 10 people the whole evening?! Just unacceptable. The empty plates and dishes were not cleared away and were still on the tables once we had paid the bill and left, again this is just nothing short of laziness. We had one young looking waiter serving us (or not as the case was) the whole evening, and either he wasn't trained (in which case dont leave him in charge of a large group on a busy Friday night) or he couldnt be bothered, it was hard to tell. After refusing to pay the service charge we were met with cross words. The food here generally is very nice but the service was appaling and none of our group will be returning after this visit, the other well known Thai restaurant in the city will be getting our custom from now on.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.