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“It's laughable how bad the service is.”
Review of Kingston Arms

Kingston Arms
Ranked #215 of 690 Restaurants in Cambridge
Price range: $16 - $24
Cuisines: Bar, Pub, British, Gastropub
More restaurant details
Restaurant details
Good for: Local cuisine, Families with children, Bar scene
Dining options: Dinner, Drinks, Lunch, Late Night, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol
Cambridge
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“It's laughable how bad the service is.”
Reviewed January 2, 2014

It's become an ongoing joke amongst my friends how awful the staff are. It's become almost funny now because we get to compare stories about how rude the staff are whenever we come in. It's my local pub. I'm frequently in there and yet EVERY time the service is atrocious. I don't know one person in Cambridge that's been there that doesn't have a story about the rude staff. There is even a note on the front page of their website that the staff don't boot people off tables ages before they need to be reserved. If there wasn't an element of truth in that then why is there enough people talking about it to warrant the front page mention? There's another review on this page that says the barman was reading a book and didn't acknowledge them. This same thing has happened to me at least three times. If you're thick skinned by all means go and enjoy the overheated pub with a cold atmosphere and staff who seem more unhappy than a baby seal being clubbed. Or if you want to be treated to a barman swearing lots because he has to get you a drink then head on down to marvel at misery. Honestly it's a fun, fun place that welcomes you with a cold shoulder and a big sigh. Foods good though.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Smoggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Visitor rating
    49
    62
    14
    8
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Cambridge, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“terrible service”
Reviewed October 8, 2013

I booked by telephone a table for 4 adults plus a child, specifically requesting a high chair. When we went to the pub, the waiter showed me a table with 4 normal chairs. When asked about the requested highchair, he said they don't have highchairs in the pub (meaning they never had any highchair, not just at that particular time). I told him this was not mentioned by the girl at the telephone and my booking was accepted, and he repeated that they don't have highchairs.
I can't say anything about the food because I left the place right away, but they clearly have a problem in customer service.

  • Visited October 2013
    • Atmosphere
    • Service
Helpful?
1 Thank cravino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, England, United Kingdom
Level Contributor
15 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great Atmosphere”
Reviewed September 14, 2013

A real little gem of a pub. All the best things about an English pub. Great atmosphere inside and an outdoor area out back.

Visited July 2013
Helpful?
Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge England
Level Contributor
243 reviews
131 restaurant reviews
common_n_restaurant_reviews_1bd8 91 helpful votes
“Awful”
Reviewed August 12, 2013

I always look for th epositive in a pub but there was like positive inour visit to The Kingston Arms. Tables were sticky toilets dull and grubby. The staff were rude (the barman was reading a book and ignored a customer) and unwelcoming. We will not be back.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
Helpful?
5 Thank MistressWeatherwax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
17 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Pub ambiance, gastropub flavours”
Reviewed August 4, 2013

Typical pub atmosphere, with a pleasant back garden patio.

Ample selection of traditional and new ales, as well as ciders.

Food was very good, especially the daily sausages.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CEH-MPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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