What could be a fantastic hotel, due to its location and aesthetic appeal, fails to deliver because of a lack of attention to detail. We just recently spent a Saturday night and whilst we had an enjoyable time, too many little issues arose which just took the edge off the experience, especially when considering the cost. On the positive side, the bar was lovely, set in the basement and boating an array of very comfy sofas, it was a wonderful place to relax and enjoy a drink - although the drinks were hotel prices and therefore unnecessarily expensive. The staff were friendly and helpful.
My main issue concerned our room, William Opitz, which was at the front of the hotel. The 'double glazing' is insufficient and so noise levels were unpleasant all night. The road is busy with traffic and revellers and we were aware of both even through the small hours. When we closed the inner screens,it made little difference to the noise but boosted the temperature to uncomfortable levels. Additionally, one window only had a Venetian blind which left a huge gap through which poured either daylight and streetlight, both of which added to the sense of discomfort. It felt like sleeping in a dentist's chair. The bed was huge and comfortable, but couldn't compensate for the aforementioned issues. I would recommend you opt for a room at the back of the hotel. The one thing that a guest really expects and wants is a fantastic night's sleep and that just didn't happen which was a huge disappointment considering we'd left our four kids at home.
We had dinner and breakfast in the bistro and in the main they were both a decent standard. The staff were friendly although have a habit of not writing things down and got orders wrong on both meals. They rectified them with a minimum of fuss but again, it is an issue that is easily resolved. The food was good as was the choice of wine, presumably as the name of the hotel implies, although there is a shortage of options by the glass and the wine is expensive. The puddings were awful and I strongly suspected that they were just bought in rather than made fresh. My rhubarb strudel was inedible, stale, free of flavour and altogether wholly inadequate. It was sent back along with the vanilla cheesecake, the base of which was soggy and the flavour of which was lacklustre. They were taken off the bill but seeing I had bought a three course meal as part of the package, I had already paid for them. The standard of pudding was at odds with the starters and main courses, which were very nice.
I think HdV brands itself as a premium experience which on this occasion it failed to deliver. I noticed on my bill an optional service charge which was added for reasons beyond my grasp. It was removed when i questioned it, however, it oughtn't to have been on there in the first place. So, in summary, we both felt a little short changed because we didn't feel that the hotel lived up to its billing nor delivered the premium service which I felt we had bought.
- Official Description (provided by the hotel):
- This beautiful hotel in Cambridge city centre was a former University-owned building on Trumpington Street which has been transformed to enhance its many quirky architectural features.Forty one bedrooms and suites, some with private terraces, have been carved out of the former University-owned building, alongside our trademark bistro with the first Hotel du Vin open-style kitchen and curiously labyrinthine cellar bar. Dating back in part to medieval times, Hotel du Vin Cambridge boasts a cosy library, private events room perfect for special occasions, meetings and events. The bistro and bar are available for residents, locals and visitors alike at Hotel du Vin & Bistro Cambridge. ... more less
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