Me and my wife stayed int he Express Holiday Inn for a weekend which involved a family wedding in Cambridge. Despite it's location, a few miles outside of the city centre, the hotel was chosen due to what seemed at the time like a good deal.
At first glance, the room itself looked to be fine. Quite basic, but with all the things which would be expected for a hotel of its class.
Not included however, was a bed which on which it was possible to sleep on, and which had a mattress which felt more like it should be used as a bouncy castle, and so worn that it was possible to actually see how the middle of the mattress caved in, without the need to even lie on the bed. Given the time of arrival, which was nearing midnight, we stuck with it for one night, and requested a change of rooms first thing in the morning.
The second room proved to be slightly more comfortable. There was still very little support offered by the bed, which anyone who suffers from back problems will not appreciate, but at least it was closer to being flat this time. The biggest problem of this room was that the air conditioning was faulty, which made the room warmer, regardless of whether it was set to lower the temperature of the room or not.
The location was fine, although without a car, it wouldn't be easy to get into the city. With a car, it's around a 10-15 minute drive, but with expensive car parking charges in the city centre.
As many have already noted, the range of food and drinks on offer as part of the buffet breakfast was surprisingly good.
The staff themselves were friendly, but I would certainly back up many of the other comments here which point out that there is plenty of room for improvement from a customer service point of view. This was highlighted by a near 10 minute wait at an empty reception desk to check out, whilst two members of the reception team were chatting in the office behind the desk, oblivious to the fact that we were trying to get their attention.
For a hotel which advertised a room rate of £120 a night, our experience is that there are improvements needed before it can be considered good value at even half of that price.
- Official Description (provided by the hotel):
- Enjoy a peaceful stay at the modern Holiday Inn Express Cambridge hotel, just 2 miles from Cambridge city centre. Holiday Inn Express Cambridge is a good-value choice with free Wi-Fi, newly refurbished bedrooms with comfort cooling, free onsite parking, a daily complimentary continental breakfast with hot items served in our sociable Great Room and discounted local fitness centre rates. Our handy location means you are just 15 minutes from the heart of historic Cambridge with its river punting and university buildings. Host a presentation in one of Holiday Inn Express Cambridge's 3 naturally lit meeting rooms, all with free wireless Internet. We're easy for your delegates to reach, just 24 miles from Stansted Airport on the M11 and 1.5 miles from Cambridge train station. It's just a short walk from the hotel to meetings with companies based in Coldhams Business Park. Cambridge's focal point is its beautiful university campus, packed with medieval college buildings and the Gothic King's College Chapel. Sail along the tranquil River Cam by punt for a city tour with a difference, passing picturesque parks and beautiful bridges. After a day's sightseeing, sink into a leather sofa in Holiday Inn Express Cambridge's welcoming Great Room, where helpful staff will take your order for dinner. The Great Room opens out onto a peaceful terrace and garden and you can mingle over drinks till late in our sociable bar. ... more less
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- Also Known As:
- Holiday Inn Express Cambridge Hotel Cambridge
- Holiday Inn Cambridge
- Cambridge Holiday Inn
- Express Cambridge