We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not bad - would stay again”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Cambridge
Ranked #13 of 36 Hotels in Cambridge
Reviewed July 22, 2013

Had a business trip down in Cambridge for a couple of night, so decided to book myself in at this place.

Rooms were a nice size, well lit and a decent bathroom. Biggest plus, was the nice massive car park, which meant you can park outside your room if you're on thre ground floor.

Staff not bad overall - I had one useful guy, very eager to help me find out information about the area, and then also an incompetent young lady working at the bar, who not only looked depressed but messed up my order! She kind of made it up, with lemonade on the house, but the food service was not good in all honestly

However, I would stay again as the place was nice and had good links back into the main city

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Zeeshaan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cambridge, responded to this reviewResponded August 7, 2013

Dear ZADSP,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the rooms.

However, We’re sorry about the poor customer service you received from our bar staff which was unacceptable. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (671)
Traveler rating
Traveler type
Time of year
Language

416 - 422 of 671 reviews

Reviewed July 20, 2013

This hotel is Ok if you are happy to drive or cab into the main part of Cambridge. Also there is no pool at the hotel, it is in a complex next door. The rooms are very clean. The breakfast was fine. Nothing to write home about but adequate for singles and couples. As a family of four we were squashed in. There is no room service or mini bar at this hotel.

Stayed: July 2013, traveled with family
Thank Shaz03_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cambridge, responded to this reviewResponded August 7, 2013

Dear Shaz03_13,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

We stayed at this hotel for a friends Hen weekend. This hotel seemed a good option as I could get 4 people in each room (I had 15 people to organise altogether!). In the end a couple of people couldnt make it so everyone ended up with a double bed each which were very comfy! All our rooms were next to each other and were clean and spacious, we were all very impressed! Initially I was concerned about how far out of the city centre it was but reception were incredibly helpful and efficient at booking taxis for us so this wasn't an issue at all over the weekend. It was only a 15 minute taxi ride into town so that cost shared between 12 of us was very small, much better than having to pay expensive parking charges in Cambridge city centre. Im not sure why there are so many negative comments on here about the breakfasts? They had the usual English fried breakfast, cereals, toast, pastries, fresh fruit, yoghurt and even pancakes! Not sure what else you would expect to be honest? We also had hot nibbles off the bar menu one evening too which were all really tasty, just the right amount of food before going on a night out! Overall, very impressed with this Holiday Inn, (usually on hen weekends the accomodation is really just somewhere to rest your head!!) but I can honestly say it was a pleasure to stay! Would return without question.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank splofe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

My last review of this hotel was less than complimentary being thoroughly ticked off at finding internet access was a very expensive option. Chain hotels in the UK seem to delight at extracting the last penny out of you for what the very vast majority of hotels elsewhere in Europe provide free as a service to their quests.

That was then, I was delighted to find on my most recent visit internet access throughout the hotel is now free. I am not suggesting it is a result of my previous rant, I don't know if this initiative is local or nation wide (the Holiday Inn Westfield London was still charging 2 weeks ago) but well done to whoever made this change of policy. Let us hope other chains wake up their ideas and follow suit.

On the second morning of my stay I reported a fault with my TV, true to their word it was fixed for my return that evening. A car was also reported that evening with an internal alarm sounding, 5 minutes later its owner was dealing with it saving a flat battery the next morning. Holiday Inn Express will never win awards for its catering, this one deserves an award or customer service; thank you for listening and responding.

Stayed: July 2013, traveled on business
Thank JWL940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2013

I stay at this hotel about once a month for business. It is extremely handy to the fulbourn area and the business parks and Cambridge airport.

It is a holiday inn express and I have found the standard to be what you would expect, clean tidy rooms and friendly staff.

This is not a hotel for a romantic night out and the food I have had leaves a lot to be desired but as place to sleep near where I need to be with a secure car park and now free wifi.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MarkGUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

We stayed here two nights for a graduation when other hotels in the city were booked up. It is a long way from the city centre: a twenty minute taxi ride at best, considerably longer in the rush hour. The room was fine, just what I expect in budget hotels. Hanging space and open shelves but no draws. A shower rather than a bath, but I prefer that to the short baths you often get. I liked the blue light in the bath room, which enables night time visits to have light without disturbing others - although this is only necessary because of the strange opaque glass panel as one of the walls of the bathroom. The bathroom is clearly aimed at the visiting businessman as ther eis insufficient hanging room for two sets of towels. Food at the bar was surprisingly good, and the bar itself is wuite pleasant. Breakfast was good too, limited but covering all the bases. So would I stay here again? Yes, but not for a visit to the city centre.

Stayed: June 2013, traveled as a couple
Thank ddcjlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cambridge, responded to this reviewResponded July 15, 2013

Dear ddcjlane,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Check in was ok, the woman receptionist was very helpful, could do with more staff though as I had to wait 10 minutes to check in.
Room was ok, clean, comfortable and everything needed.
Couldnt get a signal on my phone, the free wifi was a bonus.
Breakfast was ok, not much choice but satisfactory.
As a member of the loyalty club I stay at a lot of Holiday Inns but I dont envisage returning here, it needs more atmosphere.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank robborobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cambridge, responded to this reviewResponded July 16, 2013

Dear robborobson,

Thank you for being an IHG Rewards Club member and for leaving us a feedback. I appreciate your compliments on our rooms.

On the other hand, I am sorry to learn that we have failed to deliver an exemplary service on check in and regret that your stay didn't meet your expectations. Please accept our sincerest apologies for any inconvenience and dissatisfaction this has caused you.

Once again, thank you for your comments. As a club member, your patronage to our hotel is very important and rest assured that your comments will be used to reconsider improvements. We hope that you will still give us another chance to welcome you back and allow us to redeem your faith in the quality of our product.

Sincerely,

Dhan M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cambridge hotels
3.6 mi away
Holiday Inn Cambridge
Holiday Inn Cambridge
#11 of 36 in Cambridge
1,094 reviews
1.2 mi away
Ibis Cambridge Central Station
1.9 mi away
Hilton Cambridge City Centre
Show Prices
Show Prices
Show Prices
2.1 mi away
Doubletree by Hilton Cambridge City Centre
1.6 mi away
The Gonville Hotel
The Gonville Hotel
#2 of 36 in Cambridge
1,881 reviews
1.7 mi away
Regent Hotel
Regent Hotel
#6 of 36 in Cambridge
446 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cambridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cambridge

Address: Unit 15-17 Coldhams Business Park Norman Way | Norman Way, Cambridge CB1 3LH, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#10 Romantic Hotel in Cambridge
Price Range: $69 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cambridge 3*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy a peaceful stay at the modern Holiday Inn Express Cambridge hotel, just 2 miles from Cambridge city centre. Holiday Inn Express Cambridge is a good-value choice with free Wi-Fi, well-equipped bedrooms with comfort cooling and free onsite parking. A continental buffet breakfast with hot items is included for all guests and is served in our sociable Great Room. Our handy location means you are just 15 minutes from the heart of historic Cambridge with its river punting and university buildings. Host a presentation in one of Holiday Inn Express Cambridge's 3 naturally lit meeting rooms, all with free Wi-Fi. We're easy for your delegates to reach, just 24 miles from Stansted Airport on the M11 and 1.5 miles from Cambridge train station. It's just a short walk from the hotel to meetings with companies based in Coldhams Business Park. Cambridge's focal point is its beautiful university campus, packed with medieval college buildings and the Gothic King's College Chapel. Sail along the tranquil River Cam by punt for a city tour with a difference, passing picturesque parks and beautiful bridges. After a day's sightseeing, sink into a leather sofa in Holiday Inn Express Cambridge's welcoming Great Room, where helpful staff will take your order for dinner. The Great Room opens out onto a peaceful terrace and garden and you can mingle over drinks till late in our sociable bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Expedia, Travelocity, Orbitz, getaroom.com, Hotwire, Priceline, Cancelon and TripOnline SA so you can book your Holiday Inn Express Cambridge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cambridge Hotel Cambridge
Holiday Inn Cambridge
Cambridge Holiday Inn
Express Cambridge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing