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“R&R Over New Year's Eve”
Review of Hotel Felix

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Hotel Felix
Ranked #8 of 36 Hotels in Cambridge
Certificate of Excellence
Slough, United Kingdom
2 reviews
“R&R Over New Year's Eve”
Reviewed January 1, 2013

We stayed at the Hotel Felix to get a night away for New Year's Eve. We booked our stay over the phone and chose one of the package deals, which included a three course dinner, room, and full breakfast.

Room
First floor (#42). Clean, modern and well appointed, featuring heated floors and towel rack in the bathroom, large bathub and separate rainfall shower, comfortable King bed with four pillows (and extra available upon request), choice of teas, coffee and Cadbury hot chocolate and a decently sized flat screen TV. Overall room size was modest, but spacious washroom and smart placement of furniture made best use of the space available. Reasonably priced room service (GBP3.5 tray charge) and most meals available were in the range of GBP10. An unexpected surprise!

Staff
Front desk staff very friendly, efficient, and helpful. We never had to wait to be attended to. Settling the bill upon checkout was quick without any issues and they very kindly called a taxi for us, which arrived promptly.

Wait staff were polite and efficient. We noticed many of the staff from the New Year's Eve dinner service were again working at breakfast but yet they did not show any sign of being tired or suffering from any festivities which would be understandable - very commendable.

Food
Having arrived in the early afternoon of the 31st, we first decided to treat ourselves to an Afternoon Tea. Two options with a variety of finger foods, desserts, and teas were available with a price of c. GBP14pp. We chose the traditional tea, which was served in the orangery with finger sandwiches, scones, clotted cream, jam, date squares, bakewell tart and something that was very much like a custard filled macaroon. It was as expected, though it was a treat to eat the warm scones.

The three course dinner -- Even though it was a set menu, the menu was given in a nicely bound booklet rather than only on a printed piece of paper. Despite the fixed menu the options were broad, e.g. celiac free (or made compatible), vegetarian, fish, and meat. Served promptly without feeling rushed. We were checked upon to make sure each course was satisfactory and we had enough to drink. At the end of the meal we each had tea and coffee, respectively, and were given a pot of tea and coffee each. Not sure if this is standard fare or a special due to the meal, but it was nice to be able to serve our own and have several refills as/when desired.

We both enjoyed the dinner and surprisingly, enjoyed the rabbit dish much more than the pork. Kudos to the chef.

Breakfast -- With our package we had access to both the continental buffet and hot breakfasts. If the room doesn't include either, it's about GBP10 for the buffet and a further charge for the hot breakfast, so if you like something warm suggested that you bundle it with your room when booking. A selection of what appeared to be fresh juices, water, cereals, musli, pastries, and both fruit and berry salads. Of the hot breakfasts, we chose the waffles with creme fraiche which was delicious - one could see it was scratch made - and the salmon with scrambled eggs which came in a decent portion. It was a nice meal, we were seated right by the window and enjoyed the sun, but it seemed like we were the first to arrive so our meal took longer than expected to be served. We didn't mind as we weren't in a rush, but perhaps after the previous evening's quick service we were expecting something akin (a gold standard had been set the night before!).

Conclusion
We chose this hotel knowing it was not in the city centre as we wanted to get away without being remote. The taxi fare is approx GBP10 to get into the far side of the city centre, but the walk is quite doable on a nice day. We noticed some reviews commenting that the restaurant fell short of their fine dining expectations because it is a multipurpose area for other meals, however we found this not to be the case. The art work was beautiful, the lighting and decor appropriate, the chairs comfortable, a nice touch was added by the roaring log fire, and in the morning new chairs were used to give the room a more casual, relaxed atmosphere.

We would definitely return if we stayed overnight in Cambridge and would recommend this hotel to any visiting the city.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sir T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review, January 2, 2013
Thank you for choosing to celebrate New Year’s Eve at Hotel Felix and for taking the time to post your very comprehensive and favourable feedback following your stay. I am sure that this will be of interest to future guests who are considering staying at the hotel.

Happy New Year and do come and stay with us again if you ever return to Cambridge.
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Barrie, Canada
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 31, 2012

It has been a long term goal of ours to attend the Service of 9 Lessons and Carols on Christmas Eve at King's College at Cambridge, UK and that dream was fulfilled this December. It was our very good fortune to find the Hotel Felix - a 10 minute drive from the College by taxi (Panther recommended). Our investigation and booking took place over the "Net" in early January 2012. We were rewarded with superlative service in all aspects of our stay. The chef especially is most talented. I had corresponded by e-mail over the months with typical and not so typical touristy questions and all were answered promptly, courteously and completely with added suggestions. We were greeted warmly at the front desk and later by the General Manager who had remembered most if not all of the content of those e-mails and spoke with us as if we were well acquainted. The room was exactly as advertised, neat and very clean! We stayed over Christmas and took advantage of the Christmas special. For our 2:00 Luncheon we were placed in what we considered the prime location - right in front of the window. I was taken ill with a fever and coughing fits while there. The mangement provided me with appropriate medication. The extra touches distinguished this place (It is more than "just" a hotel!) from any other we had stayed in and we have been to quite a few over the years. It should be noted here that Agi helped us with our booking and literally showed us where we could save a substantial amout of cash. Very much appreciated! What first attracted us to this hotel was the fact that the Hotel Management made a point of responding to most if not all comments made through "Trip Advisor" - good and bad. In the comments it is evident that management, is very supportive of its staff. The whole atmosphere at the Felix is relaxed and efficient - a sure sign of hard work going on in the background!. The only drawback - almost not necessary but indicated by our only "4 circle" rating is the location. For our purposes, it was too far from downtown (It rained for most of our stay) so we had to rely on a taxi to and from the Felix. The fare was about £10 one-way. Apart from that minor detail (which is not the fault of the Felix) we absolutely loved everything about the Felix! It would make a wonderful, romantic getaway at any time of the year but I would think especially iin the summer! We would not hesitate going back nor recommending it enthusiastically to our friends! Thank you, everyone at the Felix, for a most memorable experience. We will have rich memories for many years to come!,

Tom and Beth

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tomas93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review, January 2, 2013
Congratulations on being a member of the congregation of the Festival of Nine Lessons and Carols at King's College Chapel on Christmas Eve. It is an incredibly special and very moving experience, and one never to be forgotten! I do hope you didn’t get too cold during the long wait to get into the chapel?

I am delighted that your stay at Hotel Felix was so happy and memorable. I have shared your feedback with the team here at the hotel and we are immensely humbled by your kind comments. If you ever return to Cambridge, we look forward very much to welcoming you back.
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Colchester
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 16, 2012 via mobile

Although about a mile away from the city centre this lovely boutique hotel is close enough. A short bus ride or taxi journey or a 20 minute walk it's location is great. There is lots of spacious parking, lovely grounds and a mixture of old and new in the hotel. The staff are very friendly and helpful, we were treated to a room upgrade for our anniversary which was a lovely touch. The room was clean, modern, well equipped and very spacious. A tv in the bath was a real luxury!!
We had drinks in the bar and dinner and breakfast in the graffiti restaurant, which served great food. The breakfast buffet was lovely with fresh fruit, cereals and croissants and dinner was superb with a great choice of fresh fish and meat dishes. It was a lovely Christmas atmosphere and has a separate function room away from the main restaurant for large parties which is great if you are a couple or small group out for a quiet meal at Christmas time. Overall we have nothing but praise for this hotel and its staff. It made our anniversary Christmas shopping weekend in Cambridge a great one. Many thanks.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review, December 17, 2012
I am delighted that you chose Hotel Felix for your Anniversary weekend and that you enjoyed your stay with us. Indeed, Cambridge is a fabulous place for shopping, whatever the time of year, but is particularly special at Christmas time. There is so much choice from High street and independent shops alike and Hotel Felix provides a wonderful haven of calm at the end of a busy day. We offer free car parking, so it works best to leave the car and take the short bus or taxi ride into town.

We look forward very much to welcoming you back when you are next in Cambridge.
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Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 8, 2012

Just stayed here friends for a short city break. It's a great place, a short but very easy walk into central Cambridge, but set in a quiet location away from the main road. Had an excellent dinner and the staff were spot on, friendly, attentive, and a sense of humour - all of which can to often be missing in a city break hotel. Well done Felix.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jameslewis4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review, December 10, 2012
I am delighted that you enjoyed your recent stay at Hotel Felix and that we ticked all of the right boxes for you. Your positive feedback is very much appreciated. Thank you so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed December 8, 2012

Stayed her for the first time whilst picking our son up from university. We thought we would try it due to its very good reviews and competitive price as well as the free parking which the city centre hotels do not offer. We were not disappointed. Our room was very clean with a comfortable bed and large bathroom - separate bath and shower- and underfloor heating too which was much appreciated in the cold weather. We had a very good continental breakfast (included in the price) and if we wanted anything extra there was an additional but very reasonable charge. Lovely fresh fruit juice, toasted granary bread, croissants and pastries ( all very fresh) as well as a selection of homemade and branded cereals and fruit salad. Fresh coffee brought to the table in a coffee pot and attentive serving staff.
Buses go in to the city centre every 15 minutes or its a brisk half hour walk away. We will definitely be using the hotel again for our frequent visits to Cambridge.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank CCJE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review, December 10, 2012
Thank you so much for your feedback following your recent stay at Hotel Felix. I have shared your very kind words with the team and I am delighted that you enjoyed your time with us. We look forward very much to welcoming you again when you are next in Cambridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 6 Contributor
542 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed December 7, 2012

Great place to go for a special occasion as they make you feel special and go out of their way to make you feel welcome. Dined there for our anniversary and they made special 'Happy Anniversary' sayings on our dessert plates! Love the service and quality of food...a wonderful experience!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodie_wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level 6 Contributor
205 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed December 2, 2012

Invited to celebrate brother's birthday. Lunch is good value and quality of food is excellent with good choice of wine. Lovely venue. In summer you can eat on veranda overlooking garden. Would be good venue to consider for weddings, family celebrations or dinner with overnight stay.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank jostony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzanne R, Sales and Marketing Manager at Hotel Felix, responded to this review, December 10, 2012
I'm glad that your brother chose to celebrate his Birthday in a suitably stylish venue and that you all had a wonderful time. Indeed, Hotel Felix is a wonderfully romantic and inspirational venue for weddings and a variety of special occasions, whatever the time of year. We look forward to welcoming you back.
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Additional Information about Hotel Felix

Property: Hotel Felix
Address: Whitehouse Lane, Cambridge CB3 0LX, England
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Cambridge
#5 Luxury Hotel in Cambridge
#7 Family Hotel in Cambridge
#7 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Felix 4*
Number of rooms: 52
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Also Known As:
Felix Hotel Cambridge

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