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“More attention to detail”
Review of Lovell Lodge Hotel

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Lovell Lodge Hotel
Ranked #31 of 36 Hotels in Cambridge
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“More attention to detail”
Reviewed June 30, 2014

We stayed in the apartment (actually a house) next to the co-op. The house itself is a nice size but we found it really lacked attention to detail . For example the paintwork is all scuffed around the house on the walls, parts of the apartment hadn't really been cleaned properly ( the kitchen bin lid was filthy and I wouldn't have cooked in the wok for anything) there wasn't a full set of 5 of everything even though the apartment slept 5 and we had to ring over to the hotel for a frying pan in the morning so we could cook bacon. The ladies on reception were lovely and helpful but the man we encountered in the evening was nothing short of rude and quite clearly couldn't be bothered. The kitchen blind was broken and laying on the windowsill which meant that everyone could see in off the road at night. When we told the hotel about this they said they knew but were having a dispute with the builder and plumber about whose fault it was!! There is a nice small garden to the rear with a nice patio area but there was no patio set or bench to sit outside on !! Having said all that we still had a really nice time but with a bit more attention to detail the place would really be lovely. The buses run regularly from right outside which is handy.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KJH344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
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English first
New York City, New York
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 21, 2014

We spent two nights and one day at this location. We arrived after midnight and were almost locked out. Thanks goodness we called to say were would be arriving later than planned.

Pros:
• Breakfast was good. We were served a good English breakfast.
• It is within a 10-minute drive to shopping area in downtown Cambridge.

Cons:
• The room we stayed in was very small.
• The walls were really really thin. You could hear the people snoring in the rooms near-by at night. You could hear the television or people simply talking with an inside voice.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lady-J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cambridge hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2014

I don,t normally write reviews on hotels but i feel i must respond to the critical comments this hotel is receiving. I regularly stay there on business and have found the service very good,and the staff extremely helpful and polite. Last weekend i happened to be staying there and witnessed behavior of some obnoxious young "LADIES" who were trying to get something for nothing and reading the previous review succeeded in their quest. The breakfast menu at the hotel is plentiful and cooked to order unlike the buffet style you get in some hotels, but as is apparent some guests believe they should have gourmet style cuisine and behave like its "FEEDING TIME IN THE ZOO". The rooms in the hotel are clean and have everything you require and at the reasonable price that you pay good value for money, so to conclude it ticks all the boxes for a reasonably priced hotel, but if you want "5 STAR SERVICE" pay 5 star prices.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
Reviewed May 19, 2014

I booked a "villa" (semi detached house) for my friends hen weekend. We booked for a Saturday night. On the Saturday morning before we left, I checked my email to find a message from Lovell lodge saying our accommodation had been cancelled!!! and we had been moved to the hotel (TOTALLY unsuitable for our needs) because of a boiler problem. An email!!! to CANCEL our booking. After I had phoned them, they did re-locate us to another house, but the person on the phone was very rude and offered no apology. It felt like he was doing us a favour! The house is very poorly equipped, more self catering than anything. (You will have to bring EVERYTHING you will need, from towels to cutlery.) It wasn't very clean, was dusty, and the dishwasher was caked in slime...
I was informed upon booking that breakfast was inclusive. However when we turned up for breakfast, we were told we had to pay. The breakfast was horrible, and took ages to arrive. I complained and was told VERY sarcasticly and rudely by the receptionist "I can't force you to pay". Again, no apology.
Basically, the staff were the rudest I have ever encountered and the house was shabby. Definitely won't be staying again, and would advise others to avoid!!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cambridge t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 8, 2014

Where do I start? I'd booked the 3 bedroom apartment for 6 of us celebrating my best friend's Hen Weekend - we were all really excited about it and the photos looked lovely. We wanted an apartment as apose to a hotel so that we were all able to get ready together and have our own space. In the car that we had hired for the journey, we thought we'd phone to see if we could check in early as we were only half an hour away from Cambridge by this point - my friend (the bride to be!) phoned and it went through to the hotel - the person on the phone was very rude and informed her that the boiler had a problem so we would no longer be able to stay in the apartment, so he'd checked us in to the hotel instead giving us a family room to sleep 4 and a double room for the other 2. There was no apology, nothing! We were all really deflated by this point but tried to keep positive so not to ruin the weekend. We arrived at Lovell Lodge to a very unwelcoming member of staff on the reception desk - who made us feel like we were putting them out by staying in the hotel! Still no apology for not phoning us either! I asked what was wrong in the apartment and whether it would be fixed for late afternoon so that we could stay there instead. I got told to look over the road, where I could see roadworks, no idea as to what that had to do with the boiler being broken but that's all the response I got!! We got given our keys and told our room numbers, no offer of showing us around, we also had to ask for breakfast to be included - he didn't offer it out of goodwill! Me and my other friend stayed in the double room - which was ok but not the best, and it was completely down the opposite end of the corridor to where the other 4 were staying. We looked in their room and it was really filthy!! Dust everywhere, filth on the carpet when we moved the beds, walls were gross, disgusting! I could see the look on the bride to be's face and I felt awful! All we wanted was the apartment that we'd booked and paid for! The rooms were well overpriced for what you get, we asked for some money back which he reluctantly gave us - so we put it towards the taxi into the centre which was a 3 mile journet- that's how little he gave us back!! Breakfast the next day was ok - but nothing th rave about, portion sizes were pretty small and I couldn't swap my mushrooms and tomatoes for anything else when I ordered - I just had to have my fry up without either so got less than everyone else. We checked out and still no apology or anything. The place was a hole! I highly recommend no one goes here, ever! I definitely won't be returning!! If the customer service had been better then that would have slightly made up for the inconvenience it had caused us. The overall experience really let down our weekend.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warminster, United Kingdom
1 review
Reviewed May 5, 2014

went to newmarket races for birthday weekend treat with family .had a great time untill arriving at our hotel then everything fell apart we was not put in the hotel but in a annex witch was across the road .on arrival we was taken to the annex and told the rooms are up stairs but she left it to us to find are rooms we found one but had trouble finding the other as the number had fell off.When opening our room it was smelly,carpets grimy,clothing tags on floor from last user ,very tattey fixtures and fittings just awrfull and my sons room was the same .returned to give back keys manager didnt say much just said complane then offerd no other alternative so ended up driving 2 hours to get accommodation somewhere else WOULD NOT RECOMMEND TO ANYBODY TO GO HERE.P.S NO EVEING RESTAURANT AS ADVERTISED.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robbydo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashby de la Launde, United Kingdom
Level 5 Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 22, 2014 via mobile

This seemed to be one of the cheapest options for staying close to the town centre with a taxi fair of about £10. The Milton area where the hotel is located has a slightly oppressive feel to it but you don't stay here to explore this area. The layout of the hotel is a bit weird, a bit like a rabbit warren with lots of little corridors but the room itself was clean and attractive, the shower was hot and the bed was very comfortable. The restaurant looked nice and the included breakfast was very tasty with a good selection too. The bonus for us was that our dog was allowed to stay with us in the room! If your looking for a pet friendly hotel close-ish to Cambridge the Lovell Lodge is not a bad option, although don't expect too many frills.

Stayed March 2014, traveled as a couple
Helpful?
Thank Grumbelina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lovell Lodge Hotel

Property: Lovell Lodge Hotel
Address: 365 Milton Road, Cambridge CB4 1SR, England
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #31 of 36 Hotels in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Lovell Lodge Hotel 2*
Number of rooms: 23
Reservation Options:
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Also Known As:
Lovell Hotel Cambridge

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