I booked this 6 weeks ago,it was cheap and central enough. I had a confirmation email, booked via the tourist board website and they took a deposit witthin 2 days. Upon arrival we were informed there was no room for us, We didn't have a reservation according to the rather abrupt and rude woman, after showing her the reservation and invoice number she checked, never really gave a reason but blamed it on a "mistake in the booking, they had a new girl doing reservations" She agreed to call round to find us a room, and luckily did up the road. She then gave us the wrong address, so we walked about ten mins up the road, with luggage, only to have to walk back again to get the correct address and then head further up the road. Luckily the hotel we then stayed in, the Alington hotel was FANTASTIC! Don't bother with Brookland, it's not worth the stress.
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