Room is OK and breakfast is good. Unfortunately I let my cash card behind. Phoned on Monday evening and confirmed it was there. Was assured by member of staff that it would be sent my manager the next day. Thought they might call me to arrange payment for recorded delivery etc but didn't hear anything. Wednesday- no card. Phoned again on Wednesday evening and was told by the same member of staff that the card was no longer there and that message had been passed on. Thursday no card. Friday no card. Phoned and manager answered. She still had the card and because only one member of staff is there at one time she was unable to leave to go to post office. She said she wouldn't get paid overtime to go after work.
I have been very upset about this and disappointed that staff did not phone me to let me know what was happening as I would have cancelled the card earlier than today.
I know it is a budget hotel but disappointing that customer service is not prioritised at all.I don't think it is the fault of this manager- unfortunately the culture in the hotel is determined by someone above her.
- Official Description (provided by the hotel):
- Stationroomz is situated immediately outside Cambridge Railway Station, which is an easy 10 - 15 minute walk to all of the city centre attractions. We have 24 compact, but well equipped rooms with TV, Tea & Coffee.We offer, included in our rates, a light breakfast with baguettes, croissants, preserves, cereals, fruit juice and beverages, served in our breakfast room from 7.30 am until 9.30.Our single and twin rooms have comfortable cabin style beds.We do not have a bar or restaurant, but there are many to choose from in the area. There is plenty of car parking available at the railway station and we have 3 dedicated spaces for our hotel. ... more less
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- Also Known As:
- Cityroomz Hotel Cambridge