I've left it 24hrs before writing this review so I can make some attempt at a reasoned rationale review. I'm going to fail.
This is not a hotel. I'm not even sure it qualifies as a hostel.
I wasn't expecting much from this place because it's budget accommodation. A leaky tap, a cold shower or other minor defect wouldn't have prompted me to write a negative review (in fact i've stayed in very expensive accommodation with those exact problems and haven't felt the need to complain). Station Roomz in Cambridge is disgusting. It has all the above but what has casused me to write is the state of the bed linen. I woke to discover that I had been sleeping in a duvet covered in multiple dried bloodstains.
I immediately notified the on duty manager. I showed him a photo and took him to the room. He phoned the owner/manager (apparently in the midlands on business). She was to busy to talk to me and suggested I come back the following day. Needless to say I wasn't happy. Things quickly escalated in a full blown argument.
At one point they implied that I or one of my group may have caused it.
Now before anyone thinks I may have over reacted see the attached photos. At the time of writing I haven't heard back from them and was informed at the time of complaint I wouldn't be receiving a refund.
Do not stay at this supposed hotel. Budget prices (and it's not actually that cheap) are no excuse for poor hygiene. I will be notifying Cambridge council to take this matter further.
- Official Description (provided by the hotel):
- Stationroomz is situated immediately outside Cambridge Railway Station, which is an easy 10 - 15 minute walk to all of the city centre attractions. We have 24 compact, but well equipped rooms with TV, Tea & Coffee.We offer, included in our rates, a light breakfast with baguettes, croissants, preserves, cereals, fruit juice and beverages, served in our breakfast room from 7.30 am until 9.30.Our single and twin rooms have comfortable cabin style beds.We do not have a bar or restaurant, but there are many to choose from in the area. There is plenty of car parking available at the railway station and we have 3 dedicated spaces for our hotel. ... more less
- Reservation Options:
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- Also Known As:
- Cityroomz Hotel Cambridge