Our visit coincided with University graduations so the hotel was busy. Room immaculate, good decor. Cooked breakfast fresh and very generous. However - first impressions count - unoccupied reception desk in the middle of the afternoon, new arrivals obliged to hang round until they are spotted by folk in 'the back office'. A seemingly wooden scripted speech follows regarding location of lift, room key, car parking permit, breakfast etc. A similar expressionless speech is given as we were seated for breakfast, it feels like you are receiving an unsolicited sales phone call.
We went to the bar for a cider each, glasses were wet and dripping, no beer mats on the table so wet laps all round. Our request for peanuts was a terse 'sold out'.... not exactly a rare commodity, infact some hotels actually have bowls of nuts on the bar! Fruit at breakfast was all tinned, despite it being summer and fresh fruit plentiful. Trollies loaded with cleaning equipment and fresh laundry were trundled through the breakfast area forcing guests to wait for a gap in the traffic holding their toast and fruit juice etc from the buffet.
Such a disappointment as the hotel is charming and clearly recently refurbished to a high standard.. but staff attitude towards guests totally lacks any spontaneity, with the exception of one older gentleman serving us breakfast whose friendly and helpful service only highlighted the rest of the staff's apparent disinterest. A friendly smile and genuine welcome costs nothing - and ensures a return visit..... some serious staff hospitality training is needed here I think.
- Official Description (provided by the hotel):
- Family owned and run 4 star 84 bedroom hotel, with recently refurbished public areas and rooms. Virtual concierge system in all rooms via Apple Ipads make service requests easy by the touch of a button. Free Fibre Optic high speed Wifi throughout. Limited on site car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. ... more less
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- Also Known As:
- Cambridge Best Western
- Best Western Cambridge