One night in Cambridge whilst seeing friends: we needed somewhere central, comfortable and not too expensive. We had no problems with those criteria being met: the Gonville overlooks Parker's Piece and is 10 minutes walk into the centre of the city; we had a comfortable room to the front and value for money was fine. But would we return?
I get the feeling that our room had been recently refurbished and it was very nice: but no wardrobe! And a lovely wet room style en-suite but unfortunately the floor did not slope properly towards the drain, leaving the whole floor wet. Note to manager: after a refurbishment, check everything works as it should! We asked for extra towels to mop up the floor.
Breakfast was served in the atrium. Choice and quantities of food were fine, but R's cooked breakfast was barely lukewarm. It was sent back and a hot plateful appeared: someone in the kitchen is not checking what is being sent out. Waiting staff would walk away from the table leaving used crockery behind.
One of the golden rules of writing a review is not to complain on-line if you haven't complained in person. However, one of the golden rules of running a hotel is to ask every guest upon check-out if everything was fine. We weren't asked if we'd enjoyed our stay and if everything was ok. We did enjoy our stay, but not everything was OK. Far from 'best' it was 'average.'
- Official Description (provided by the hotel):
- Family owned and run 4 star 84 bedroom hotel, with recently refurbished public areas and rooms. Virtual concierge system in all rooms via Apple Ipads make service requests easy by the touch of a button. Free Fibre Optic high speed Wifi throughout. Limited on site car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. ... more less
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- Also Known As:
- Cambridge Best Western
- Best Western Cambridge