Before I go on to mention the problems experienced I think it's only right to mention that a £50 Reduction was applied to the Room rate of £160 By the manager after I explained the issues with the air conditioning unit.
After checking in as a "walk in" we were placed in a room in the top of the building - room 221.
After a very recent refurbishment, I was surprised to find the following in the newly renovated room :-
One bath towel and one hand towel provided for a Double occupancy in a double room.
No niceties in the bathroom at all not even a dish to put the bar of soap on.
Three unbranded bottles of toiletries.
A solid glass sliding door to the Wet room bathroom, which is Approx the size of a disabled toilet , does not completely open. One has to walk through a much smaller Opening than the door frame itself. I can only imagine in the night this could be quite disastrous!
No drawers in the room...zero!
No wardrobe in the room merely coat hangers on rail.
No topsheet just a duvet.
According to the Hotel's eco-policy (see my photo) the sheets And towels are only changed every 2 to 3 days!
Wi-Fi is virtually useless. I had to rejoin the Wi-Fi server on my Apple device at least 18 to 20 times during a one night stay! Kicked me off the server after approximately 1 minute's inactivity.
However, this is not why we did not sleep. There is an air conditioning unit inside every room which has a cut-off of 14°C. Should the temperature in The room fall below this temperature then a thunderous noise will emit from the machinery to maintain The unit from from freezing over!
I only discovered this information by talking to the manager the next morning the staff available on the night were completely unaware of this situation. If we have been told this at the time we would merely have put the heating on to raise the temperature of the room to say 16 or 17° and we could've slept!
The breakfast was very nice, The staff helpful.
At a bed and breakfast rate of £159 for a double room I would definitely not stay at this hotel again.
- Official Description (provided by the hotel):
- Family owned and run 4 star 84 bedroom hotel, with recently refurbished public areas and rooms. Virtual concierge system in all rooms via Apple Ipads make service requests easy by the touch of a button. Free Fibre Optic high speed Wifi throughout. Limited on site car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. ... more less
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- Also Known As:
- Cambridge Best Western
- Best Western Cambridge