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“Poor service for guests on DBB rate.”
Review of The Gonville Hotel

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The Gonville Hotel
Ranked #2 of 36 Hotels in Cambridge
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 5, 2013

I was staying on business with DBB paid by my company. If you want some vegetables with your meat, you have to pay an extra £2.95, not included in the DBB rate. And if you want room service, you have to pay an extra £15 which is also not covered under the DBB rate. Ridiculous!

Stayed: March 2013, traveled on business
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COgston1, Manager at The Gonville Hotel, responded to this reviewResponded March 10, 2013

Firstly may I thank you for taking the time to leave your feedback.

I was sorry to learn that you felt our Dinner Bed & Breakfast rate was not good value.

Our Head Chef Nick and his team have spent a lot of time creating the menus to ensure that each dish is well balanced and accompanied with the relevant vegetables to complete the dish. However any additional vegetables are charged at £2.95.

With regards to the room service charge, we do apply a small tray charge of £5 (not £15), for all orders under £7.50.

I hope that we will have another opportunity to serve you again and turn this around for you into a positive.

Thanks again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 4, 2013

I started living in Gonville during my work related trips to Cambridge from starting of this year. The services of this hotel is excellent and the best place for a city living.
Very good maintained rooms, clean and well maintained for a week long stay.
Excellent staff, very welcoming and friendly.
The food is of very good standard and the breakfast served is upto mark for a refreshing start for a tiring day.
This place is now my preferred place as and when Cambridge calls me in for work, and will be always my first choice in Cambridge.

Room Tip: Look for front facing rooms, facing Parker's piece
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  • Stayed: February 2013, traveled on business
    • Value
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Thank Saurabh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded August 25, 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

I have used the Gonville regularly over the past 10 years and always found it to be clean and comfortable with good friendly helpful staff. The food has always been of a good high standard.
Its central location makes it an ideal place to stay when visiting Cambridge be it on business or pleasure. I am aware that the hotel has recently further upgraded its bedrooms recently so I am looking forward to my next visit. Highly recommended. PA/LL

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded August 25, 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2013

An excellent stay. Recently refurbished room was smart & clean with a well-functioning wet room area. If anything the storage / hanging areas were a little limited & rather open & exposed.

This was a genuinely dog-friendly hotel with a good quality room provided. Its position opposite a 25 acre public green space (Parkers Piece) was ideal for dog walking as well as being only a short walk to the city centre.

The staff were helpful, charming & informative but possibly the biggest surprise was the excellence of the food available in the restaurant. We have tasted vastly worse in so-called dedicated 'posh' restaiurants.

In summary our stay was a lovely surprise & we would not consider looking elsewhere for any future visit to Cambridge.

  • Stayed: February 2013, traveled as a couple
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1  Thank SKETTYTRAVELLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded August 25, 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2013

Excellent and highly recommended for 'no frills' accommodation. Stayed six nights, really enjoyable. Staff extremely friendly and helpful. Twin room, spacious and comfortable. Shower over bath (advised it was bath only before arrival) was brilliant. Free wifi useful. Breakfast good standard each day, plenty of everything. Newspaper at Reception each morning a bit of a pain as it tended to be busy with people checking out; separating this service somehow would be better. Building work at the Hotel was well publicised and was not intrusive during our stay. The car parking facility, position and convenience for town unsurpassed. We hope to go again.

Room Tip: Twin bedded room very flexible and spacious.
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  • Stayed: February 2013, traveled as a couple
    • Value
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Thank MHM H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded August 25, 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

A bit on the pricey side but you get your money's worth. Great location close proximity to major locations. Not sure about the food in the restaurant but close to Reagent street with lots of places to eat. Well trained helpful staff. Clean quiet. Definetly deserves all 4 of its stars.

  • Stayed: February 2013, traveled solo
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1  Thank Odave77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded August 25, 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

The Gonville Hotel is located on Gonville Place (the A603) which is on the border of the city centre. I would say that it is no more than 25 minutes walk (at a reasonable pace) from most points in this central area and probably about 10 minutes walk from the rail station.

The staff were helpful and relatively friendly.

Room size is reasonable for this type of hotel but don't expect a lot of space. Downsides of the room were (a) no wardrobe (b) the sliding door to the toilet/bathroom is translucent, so if you use this room at night, the light may wake your room mate. What I did appreciate about the bathroom however was the walk-in shower.

The atrium section of the dining area is pleasant but the adjoining room is quite cramped.

A big plus of the hotel is the inclusion of free parking (apparently there is one bay for each room in the hotel).

All in all a pleasant stay.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
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    • Service
Thank AMG_7_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher O, General Manager at The Gonville Hotel, responded to this reviewResponded August 25, 2016

Dear Guest,

I am very pleased to tell you that all the hotel has now been refurbished and is totally different now from when you last stayed.

We would love to welcome you back soon.

Thank you for taking the time to leave your review,

Kind regards,

Christopher Ogston
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gonville Hotel

Address: Gonville Place, Cambridge CB1 1LY, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Cambridge
#1 Green Hotel in Cambridge
#2 Luxury Hotel in Cambridge
#4 Romantic Hotel in Cambridge
#5 Family Hotel in Cambridge
Price Range: $164 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gonville Hotel 4*
Number of rooms: 84
Official Description (provided by the hotel):
Family owned and run 4 star 84 bedroom hotel, with recently refurbished public areas and rooms. Virtual concierge system in all rooms via Apple Ipads make service requests easy by the touch of a button. Free Fibre Optic high speed Wifi throughout. Limited on site car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. ... more   less 
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Also Known As:
Cambridge Best Western
Best Western Cambridge

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