Pleasant room, including a very comfortable bed, modern shower-room and sensible, well-lit desk space. Pleasant, helpful staff - a glitch with the desk lamp was dealt with immediately.
Breakfast pretty good (though if you were taking breakfast as a non-resident it could cost you over £12, so don't!), dinner in restaurant sound. BUT if you are thinking of lunching, avoid the so-called brasserie lunch in the atrium - pre-prepared burger and chips, breaded scampi (nearly all batter and crumbs and little sign of actual scampi) and chips, sandwich and chips, etc etc.... And if you want to eat on Sunday evening you will get the same menu again whether you like it or not (restaurant closed Sunday night).
Depressing to feel that a lovely city like Cambridge is being let down by this kind of thing in what is supposed to be one of its better hotels. You could probably eat better in a motorway service area; or you might eat the same kind of offering, but less expensively . Nice waitresses keep asking anxiously if everything is to your satisfaction - and to answer the question honestly is impossible.
Bar staff do try - but layout of bar makes it difficult for them to deliver orders promptly.
This hotel is in an excellent situation, and has many good points. If it got a grip and did things consistently well it could offer real value and be a winner - but there is some way to go.
- Official Description (provided by the hotel):
- Family owned and run 4 star 84 bedroom hotel, with recently refurbished public areas and rooms. Virtual concierge system in all rooms via Apple Ipads make service requests easy by the touch of a button. Free Fibre Optic high speed Wifi throughout. Limited on site car parking for residents. Located in central Cambridge overlooking the famous Parker's Peice a 25 acre open park, near to the rail and coach stations. Ideal for visiting the many Historic University buildings and close to the main shopping areas. ... more less
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- Also Known As:
- Cambridge Best Western
- Best Western Cambridge