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“Nice stay but agree with other reviews - not worth the money”

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Doubletree by Hilton Cambridge City Centre
Ranked #10 of 36 Hotels in Cambridge
Leicester, United Kingdom
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice stay but agree with other reviews - not worth the money”
4 of 5 bubbles Reviewed November 14, 2013

A nice, clean, central Cambridge hotel, but I didn't think this was worth the £170 for one night's stay. They charge for wifi, parking is £18.50 for hotel residents, which both felt a bit cheeky given the price of the room. I did get a welcome cookie on arrival though!! Room service food was good too. It has a reasonable gym, pool, jacussi, sauna and steam room, fairly standard stuff though. I know it's quite standard but it does annoy me when there is a mini-bar in the room but no space to chill my bottle of water because if you move anything in the mini-bar you get charged for it! I would return - if they had an offer on!

Room Tip: Room 120 - which was fine
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, November 15, 2013
Dear Jenny K
Many thanks for your review. Although I was glad to know that you had enjoyed your stay I was disappointed to read that you did not agree with the WiFi and car parking charges. We do offer complimentary use of our Business centre on the ground floor, with free use of our computers, printing and WiFi access. My apologies if this was not explained to you on check in.
With regards to the car parking charges, these charges are comparable to other major city centre car parking charges and to that of the alternative option for a guest in using a NCP car park in Cambridge. It is also a very compatible value for many as guests can leave the car from the early hours of the day checking in and for the remaining of the day after they have checked out. We do ensure that these charges are clearly advertised both at the entrance to the car park and also on our own and third party booking websites so that alternate arrangements can be made if necessary.
I can only hope that as you mentioned you will join us again at the DoubleTree by Hilton in the future.
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1,986 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 14, 2013 via mobile

Go and visit Tom the mixologist (not your ordinary bar man).
After popping into the bar, just for a coffee...Toms passion for cocktails led us to trying his own fantastic creations, which weren't what you would normally expect from an out of the city hotel bar. We will most certainly go back and make an evening of it... Great fun!

Stayed November 2013
Helpful?
Thank LadyLjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, November 15, 2013
Dear LadyLjet
Thank you so much for your enthusiastic feedback. We are indeed very lucky to have Tom, a wealth of knowledge and passion in the bar and a great inspiration to us all. We are glad to know that he made your evening such an enjoyable experience and I am sure he is, as we are, looking forward to welcoming you back for another fantastic night.
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England
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed November 13, 2013

The hotel is nice but it looks like a chain and not a unique hotel. The rooms are nice but not a huge step up from a basic chain. For paying over £200 for a room you expect something special. Yes the location is great - right next to the punting. The restaurant is nice - not fine dining. The breakfast was a good selection.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Engalndholidaymum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, November 15, 2013
Thank you for your review. Although disappointed largely with your comments, I am pleased that overall you did enjoy your stay with us at the DoubleTree by Hilton Cambridge. We fervently try to make one and every guest’s experience a unique one but we are after all a chain hotel, I am sorry if you were not aware of this.
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Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed November 11, 2013 via mobile

The location is lovely: get a room thst overlooks the Cam (I think.) Location is great: almost center of city but also removed.

The room (modern as one would expect) was rather small; we continuously bumped into things.

Service was kind of friendly even tbough our bill was messed up. The concierge was not therr when needed. And, if you want wi-fi, that is £15 a day. Robbery. It spoiled our stay there.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank ajksoar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 9, 2013

Tucked away at the end of Granta place the hotel sits directly adjacent to the River Cam. The rooms were spacious and contemporary, although wifi was not included as standard but was charged extra. The lounge and breakfast area overlook the river where it's possible to go punting. Breakfast itself consisted of a self-serve buffet with full English and continental choices. Ordinarily I would not have stayed had the rooms not already been prepaid by my employer. I can't say it's great value for money if you're splitting with your own cash, I'm sure there are plenty cheaper hotels in Cambridge of an adequate standard. Overall a pleasant - but not out of the ordinary - stay. ps parking is charged £18.50/day.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buddhistcamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, November 11, 2013
Thank you for your review. I was sorry to know that despite enjoying your pleasant stay with us we did not managed to make your stay a memorable one, for which I am very sorry. I will pass your comments to all the managers for some brainstorming for the future.
The time taken along with the effort made to share your comments with us is most appreciated. We look forward to having the honour of welcoming you back to the DoubleTree Cambridge in the near future.
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Hampshire
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 8, 2013

Very good central location. Standard Hilton rooms, well maintained, comfortable beds & big tv screen. Mini bar has sensors and no space for one's own stuff - I don't like this. Public areas pretty good, although corridors a little old fashioned. On the downside the pool is not up to the job. It is too small for the size of hotel and the changing area is tiny. Hotel should provide dressing gowns so you can change in your room. I heard that hotel may be planning to replace the pool with more rooms? Breakfast was decent enough and improved by the great views of the river. A good size car park is available. It costs £18.50 per night but I think that is ok for Cambridge.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Theoriginalchoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, November 10, 2013
Thank you for taking the time to leave a review on TripAdvisor, your feedback is always appreciated.
I was pleased to see from your ratings and comments that overall you enjoyed your stay with us. We take your valid comments on-board about the dressing gowns. For now, we just look forward to welcoming you back to the DoubleTree Cambridge in the near future.
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Northampton, United Kingdom
Level Contributor
135 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

£270 for bed and breakfast in a double room with a view of the river.

The hotel was fine. It did what it said on the tin. Reception were helpful and efficient.

Room was none too large for the price and the lack of proper separate shower reflected the age of the place.

The aircon didn't really work properly so it was either be too hot or open the sliding door and freeze.

Breakfast was fine but relatively basic. A buffet with the usual stuff. But little things let it down -one inefficient toaster, a lack of marmalade- no we don't want Apricot jam thanks. Unusually good sausages.

Its position is very convenient and the car park - at £18.50- is good.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merlin1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, November 4, 2013
Dear Merlin1946
Thank you for taking the leave a review on TripAdvisor on your return from your visit to the DoubleTree Cambridge.
We are pleased to see from your ratings and constructive comments that overall you enjoyed your stay with us despite few issues. We will certainly address all of your comments and take immediate action with those easily fix such as lack of marmalade, an inexcusable error, and keep as future reference those that require bigger commitment. But for now, we sincerely hope to welcome you back to the DoubleTree Cambridge in the near future.
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Additional Information about Doubletree by Hilton Cambridge City Centre

Property: Doubletree by Hilton Cambridge City Centre
Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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