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“Great location, and a few issues”

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Doubletree by Hilton Cambridge City Centre
Ranked #11 of 36 Hotels in Cambridge
Glendale, California
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great location, and a few issues”
Reviewed September 2, 2013

We stayed two nights in this nice, clean and modern hotel. It is in an ideal location on the River Cam, and near the city center.

Because it is nice, it seems to be a popular wedding and party venue, which often causes the lobby bar and adjacent lawn area to be taken over by the party guests. The plumbing seems to need some work, as we generally had hot water from the cold water faucets. And unfortunately, this hotel is hanging onto their outdated wi-fi daily charge of seven pounds.

We would stay here again however. The staff was uniformly friendly, and the dining room provided a nice meal on one of our nights.

Room Tip: Try for an upper floor with a river view.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, September 4, 2013
Dear R H
Thank you for your comments on this website. I was pleased to read that overall you enjoyed your stay with us including the restaurant and the service from our team members. The issue you encountered with the hot water on that weekend was an unfortunate one off event due to a third party handling of the water system that left us with no hot water until this problem was spotted and after some delay resolved. I am very sorry for the inconvenience that this may have caused you and I sincerely hope this would not be cause for marred memories of an otherwise happy stay at the DoubleTree Cambridge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (434)
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English first
London, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 2, 2013

The room was spacious and the hotel in a decent location. The hotel was overpriced, and clearly taking advantage of the graduation weekend rush however, with dated furnishing and unimpressive restaurant for such a world-renowned brandname. Overall, it is a safe stay but ultimately unimpressive and sure to be somewhat disappointing.

Room Tip: Try to overlook the River Cam.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tandant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, September 4, 2013
Dear tandan22
Thank you for your review. I was very sorry to know that despite enjoying your stay at the DoubleTree Cambridge this was however not a memorable one. All of our bedrooms have recently being redecorated, I am sorry if this was not to your liking. I can only hope you will not be deterred from returning to the hotel as we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2013

Had a fantastic stay at the Double tree in Cambridge with friends.We loved a room and the service
was brilliant. Especially enjoyed the time in the evenings at the bar enjoying the vast cocktail list.
Tom the barman was as especially helpful. He really knows his stuff. Thanks Tom for making it a great evening.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oliver G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, September 4, 2013
Dear olive G
Thank you for your comments on TripAdvisor. I am very happy to read your comments about your recent stay with us and see that our barman Tom with his friendly and caring attitude and vast knowledge of superb cocktails once again made somebody’s stay a fantastic one. I will certainly make sure to pass on your most kind comments to Tom and all of the other team members, I know they will be pleased to know that their hard work does not go unnoticed. We look forward to your next stay.
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Eastbourne, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 2, 2013

Firstly the location of this hotel is stunning. We were very lucky with the weather with beautiful warm sunny days. Punting boats up and down the river. The staff were amazing, especially the bar staff Kieran and Haybie. Made me and my partner feel very welcome. Highly reccomend this hotel for its location and excellance. Couldn't find a fault at all.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, September 4, 2013
Dear Katie M
Thank you very much for your review. I was delighted to read that with the help of our stunning location, beautiful weather and most importantly our team members, you had such an excellent stay at the DoubleTree Cambridge. I cannot emphasize enough how happy makes us to know that our guests had such a wonderful service from our team members. We are in the business of making unforgettable memories and it makes us proud to know that the hard work of our staff helps create those such lovely memories. Looking forward to do it all over again!
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Chester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 1, 2013

The hotel is in a lovely area. Booked the hotel as a birthday treat. Prior to booking we had requested a refrigerator in room. Upon checking in there was a mini bar but no fridge. Asked twice and on 3rd time it was there but not plugged in or cold. temperature in room was warm despite the air conditioning in room. the water in room was scalding hot, no cold water. Apparently other rooms had the opposite. reception did compensate us with free parking which was appreciated but the visit was still spoiled.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, September 2, 2013
Thank you for your comments on TripAdvisor. I was very sad to read that due to some error and unforeseeable problems your birthday treat was not as successful as anticipated for which I offer my most sincere apologies. Unfortunately I cannot comment on the mini bar issue as I don’t have enough information, however I can confirm that the problem with the hot/cold water was a one off problem we experienced that weekend due to an error from an outside contractor that left us without hot water until the problem was spotted and resolved. I can only hope that you will appreciate this was out of our control and give us a second chance in returning to the hotel when I am sure you will enjoy your stay very much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royston, United Kingdom
Level Contributor
293 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed September 1, 2013

My review is about a Wonderful Day we had at a Wedding Reception at this Hotel. The Cermony/Service took place on the Lawn outside The Hotel right by The River Cam . The Location was great and the weather completed a wonderful occassion. The whole area was bustling with people milling around and the atmosphere inside and out was lovely. The Wedding meal & service was excellent. The staff were very polite, friendly and very effiecient at their work. The Dining area also had a lovely view onto the lawns and the river outside. All in all a most enjoyable occassion. We did not stay as we live local but maybe one day/evening for a special occassion we may have an overnight stay.

  • Stayed August 2013, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Mae494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherry Hill, NJ
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed September 1, 2013

I stayed at the Doubletree by Hilton Cambridge in April 2013 for a work meeting. Accommodations were decent and service was friendly. My room was sufficiently comfortable.
The fitness center semi-attached the hotel was just ok but very convenient.

The two low points of the hotel for me were the low quality of the breakfast buffet (included in price) and no onsite spa services.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank concetta2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this review, September 2, 2013
Thank you for your review about your stay in April. I was pleased to know that overall you enjoyed your stay. I have duly noted your comment about the breakfast buffet and I will pass this onto the Head Chef for his knowledge. With regards to your comment about the spa, we do have a fully equipped fitness centre, swimming pool with a small decking area, Jacuzzi, steam room and sauna, I am sorry if these spa facilities were not enough for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Cambridge City Centre

Property: Doubletree by Hilton Cambridge City Centre
Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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