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“Great location!”

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Doubletree by Hilton Cambridge City Centre
Ranked #13 of 36 Hotels in Cambridge
Certificate of Excellence
Reviewed June 16, 2013

On arrival the reception staff were very friendly, informative and welcoming. We booked a deluxe river view room with a balcony and it was lovely. There are plenty of tables in the garden to enjoy a drink and meal/snack while watching the punts drifting past. We waited for a while and then went inside to place our order, the staff were clearly very disorganised and need more defined roles. When our food came the waiter did apologise for the delay. The location of the hotel is excellent to explore Cambridge. At breakfast we were directed to an area to sit, a little more welcoming would have been nice, we felt the staff were just there to tick you off their list. The breakfast was very good, plenty of choice and tasty. Would definitely go back!

Room Tip: Deluxe king with river view and balcony, looked over the garden tables and river.
  • Stayed: May 2013, traveled as a couple
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1  Thank Tillysreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded June 24, 2013

Dear Tillysreview
Thank you for your review. We are very pleased to know that overall you enjoyed your stay with us so much that you are definitely coming back, we are certainly very happy with that. However, we were a little disappointed to read your comments about the slow service in the bar and unfriendly attitude in the restaurant, we offer our most sincere apologies for this and assure you that the relevant managers will be made aware so that further staff training is carried out to improve this aspect of the service. In the meantime, we thank you once again for your kind comments and look forward to welcoming you back in the not too distant future.

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1,398 - 1,404 of 2,108 reviews

Reviewed June 16, 2013

Outrageously overpriced. Great location, lovely view from the river view rooms, otherwise site view. I informed the receptionist that the cleaner appeared to be reluctant to dust as our room had lots! Also when I opened the balcony window - (not in the riverside view rooms) there were spider webs and mosquitos. As soon as I opened the window the mosquitos flew into the bedroom, so I had to close the window and endure a stuffy room - not nice and especially at the outrageous rates that they were charging! Stayed in this hotel over many years and feel that the prices have shot up in the past 3 years and the cleanliness has gone down. The staff are still great and always very helpful. Avoid during College Balls and graduations as the prices go sky high - reminds me of the great exploitation by commercial companies of school children going off on their Summer holidays!

Room Tip: Chose a room with a riverside view as they are cleaner and have really lovely views. Avoid during Ca...
  • Stayed: June 2013, traveled on business
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1  Thank dusty4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AitziberH, Manager at Doubletree by Hilton Cambridge City Centre, responded to this reviewResponded June 24, 2013

Dear dusty4
Thank you for your review. Please accept our most sincere apology for the problem you experienced with the dust and the mosquitoes entering your room, I will pass on your comments to the Head Housekeeper to make sure that this kind of situation does not recur in the future. Thank you also for your kind comments about the staff being helpful.

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Reviewed June 13, 2013

Having stayed at many Hilton Hotels this is one of the best for customer service.Took my girlfriends to celebrate my birthday and we had a lovely stay.Reception staff were lovely,I upgraded the rooms to Deluxe River View with Balcony (so worth it). Great lunch of sharing platters and Pimms,Dinner in the rest was excellent, Zebra,Ostrich,Python,Steak,lamb,surf and turf,very lovely staff,they gave us comp glass of champagne as it was my birthday.Beds soooo comfy.As always very good breakfast. Car park £18.50 per night,this is very good as our car was left for two days = £9.25 per day. Punting was well worth it £16.50 for 45mins with chauffeur (checkout online Local Secrets put in Cambridge ,2 4 1 voucher valid until July) also hotel has voucher deals for Pimms,Lunch/Dinner,Platters to share. Fab stay,wonderful staff ,I will be back with hubby

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank HelenT_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

The location of this hotel is great but it can be hit and miss with the rooms.

On occasion we have been lucky to get a good size room with balcony and view. The last couple of times we have been allocated a small room, in need of refurbishment with no view. The room was so hot we had to keep the window open all night.

Previously we have also been given complimentary bottles of water but none this time.
Breakfast was okay, no eggs on second morning and had to wait whilst breakfast got cold.
Staff at breakfast were all very friendly.

Considering that this is a 4 star hotel, which charges over £200 a night you really expect to get more for your money.

I don't know if we will go back to the Hilton again.

  • Stayed: June 2013, traveled as a couple
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Thank Crosseys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

My husband and I visit the UK frequently and especially enjoyed our stay at the Doubletree in Cambridge. The room was modern, clean and had a lovely view from our balcony overlooking the river, which runs behind the hotel. It is in a perfect location for easy walking to the main attractions of Cambridge, with many of the colleges just outside the door! The staff were extremely friendly and helpful and recommended one of the best fish restaurants we have experienced and it was just around the corner.
The breakfast buffet is excellent with many choices. It is in a quiet area, just off of one of the main streets of Cambridge. We would definately return to this hotel whenever we next visit Cambridge.

  • Stayed: May 2013, traveled as a couple
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1  Thank Paulette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2013

i have now stayed here several times and cant say enough about this hotel. Friendly and attentive staff, great atmosphere and excellent location, with a beautiful setting and idyllic views. The food is great, the rooms are beautiful and the value for money is fantastic. Love the warm cookies upon checking in, yum.... next time im in town, ill be sure to visit. Yiannaki Stavrou

  • Stayed: June 2013, traveled as a couple
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Thank Yiannakis_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

The location of this hotel is fantastic -- steps from Cambridge Center and right on the banks of the river. But it is tucked away so that it is quite quiet. In gorgeous weather (such as we had) it was delightful to be outside on the terrace. The ready access to walking trails and paths was also a treat.
Rooms are ho hum. Narrow and small (at least mine was). Entire hotel needs some freshening up - the dark maroon décor is depressing.
In some ways the warm, sunny weather did draw attention to a serious flaw -- there is no cooling. my window opened a bit - but the room was stuffy and hot. Breakfast buffet very good. We were part of a group -- evening banquet food below par even for hotel food. If not for the location I would downgrade my rating -- but the location is a HUGE plus. Can not say much about staff - they seemed cheerful and generally helpful but I had limited interactions.

Room Tip: try to get a room overlooking river -- rooms parallel to river had sliding doors and might get bette...
  • Stayed: June 2013, traveled on business
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Thank Heartlander_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Cambridge City Centre

Address: Granta Place, Mill Lane, Cambridge CB2 1RT, England
Phone Number:
Location: United Kingdom > England > Cambridgeshire > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Cambridge
#8 Romantic Hotel in Cambridge
#10 Business Hotel in Cambridge
Price Range: $227 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Cambridge City Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
Doubletree by Hilton Cambridge is a four star hotel surrounded by the River Cam, minutes from the city centre. The 122 refurbished en-suite bedrooms feature a plasma flat screen television, air-conditioning, mini fridge, iron & ironing board and laptop safe. Upgraded executive bedrooms and suites, including the Penthouse Suite are also available. Four air conditioned function rooms are ideal for large or small events and the refurbished Riverside Brasserie is perfect for fine dining. ... more   less 
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Also Known As:
Doubletree By Hilton Cambridge Hotel Cambridge
Hilton International Cambridge
Cambridge Hilton International
Doubletree Cambridge
Hilton Cambridge

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