My stay on a business conference revealed how inept this place is run. Refused port with the cheese course by lazy staff as they would have to fetch it from another bar. Had to negotiate to get a drink after midnight. When i asked bar staff what ales they had they don't even know what that means. The staff struggle with the English language and the whole concept of customer service is alien to them. A place that thinks it is far far better than it really is. Give it a miss.
- Official Description (provided by the hotel):
- In the heart of medieval Cambridge, set back from the hustle and bustle of the town and bathed in green lawn lies this rather special historic hotel. It’s an education in quirky British charm and is famous for its hospitality, not to mention its guests over the years from the Beatles to the Krays. Luxurious rooms full of character await, spiral staircases and of course all of Cambridge’s attractions right on your marble doorstep. Take a punt on University Arms and you won’t be disappointed. ... more less
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- Also Known As:
- Hotel De Vere University Arms