I was working on an IT contract in Marlow and thought the Contractors Hotel would be an ideal place to base myself out of during the week.
I paid GBP160.89 for a single room for 5 nights from Sunday. I arrived at the Buckingham hotel to check in, paid for the full amount then someone pointed me to my room. I arrived at 8pm and the room was sweltering. I opened the window and turned the radiator controls down. First impressions were that the room wasn't too bad for what I was paying - it was certainly rough around the edges, but nothing to complain about for the price. It had a flat screen TV, WiFi, fridge, ensuite shower and towels were provided.
All sounds pretty good, eh? So why the two stars?
Well, Wednesday night I returned from work at 8pm, cold and soaked, and there was no heating on. Checked the radiator controls, but nothing was happening. I was freezing most of the night and when I did eventually nod off, my shivering woke me up again. At 6.30am there was the sound of knocking pipes and the radiator slowly sprung back to life. I complained, and was informed someone would look at the timer settings. I went to booking.com and booked the following week at the hotel, and asked in the comments section if I could have the same room. I was then informed that the room I was in was actually GBP47 per night and that I had been given a free upgrade (first I knew about it) and would I like to pay the difference. I asked why they were asking for GBP47 per night for mid-week bookings when the Buckingham Hotel website states clearly that single rooms are GBP37 on a weekend, but they never responded. Their website also states that there are special rates for those that book an extended stay but again I didn't get a response when I asked what the criteria was. On the Thursday, I got in about 9pm - again cold and soaked and again there was no heating on. I tried to cancel my booking from my laptop, but I think they blocked my MAC address. I had until a minute to midnight to cancel the booking otherwise I would have been charged for the first night. Fortunately, I could still access their Wifi via my phone, so I cancelled the booking and found a lovely, warm, friendly B&B in Marlow for GBP40 per night. Marlow is great, and I feel safe walking around after dark, something I certainly didn't feel walking around Desborough Avenue or West Wycombe Road.
Other issues that were wrong with the room are below -
-Bathroom light did not switch of.
-Noise from the neighbouring room bathroom/shower/extractor fan. Not nice at 5 am.
-Knocking heating pipes - generally at 6.30 am, so usually just after the extractor fan from next door has switched off.
-Broken blind (doesn't help with room windows being directly opposite and the bathroom light not working)
-Stains on the carpet.
-Sheet didn't fit the bed so I would end up sleeping on bare mattress.
-Shower did work and was hot, but the water sprayed everywhere
-No shelves in the shower
-The fire-door at the top of the stairs was permanently left open.
I am now staying in a considerably nicer area with much nicer accommodation with friendly hosts and am not paying that much more. I would suggest ringing around rather than staying in this hovel.
- Official Description (provided by the hotel):
- Contemporary Edwardian hotel providing guests with fantastic rooms and serviced apartments, all with WiFi access, modern facilities, comfort and convenience matched by excellent rates. ... more less
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- Also Known As:
- Buckingham Hotel High Wycombe, Buckinghamshire