Stayed here for a romantic night away from home with my wife. We stayed once before about three years ago when Simon Crawshaw had just taken over, and had a great stay in one of the main rooms - genuinely enjoyable. Sadly standards have slipped and we had to endure unchanged sheets on the bed and the dirtiest bathroom imaginable.
We only live 30 mins away but thought it would be nice to not have to drive or take taxis home, so booked to stay in the India Room, all that was available. We arrived early Saturday evening. We were shown to the India Room, which appears to be in a converted 2 car garage, by the friendly front of house manager. The room was very small, with an en suite in the left hand side of a closet. After the manager had set the air con for us and then left, my wife pulled back the sheets on the bed to discover a range of thick black hairs in the bed. Clearly, the sheets had not been changed. Yuck. She then went to use the bathroom, and discovered that the toilet was coated with the remnants of someone else's visit. Disgusting. Now being alerted to the fact that the entire room had not been cleaned, she checked the shower and found the tray area to be full of black hairs, of various unpleasant origins.
I found the front of house manager, who said he would be over straight away to sort out the problem. All well and good, and we were happy with the prompt attention. He arrived with a waitress armed with blue paper roll and they set to sorting the problem, suggesting we go and have a drink in the bar while we waited, which we did. Eventually the room was declared clean so we went back to get changed for dinner. Of course, we double checked. Bed - appeared clean. Toilet - cleaned. Shower tray - still thick with black hairs. Yuck. I then had cause to throw something in the bin in the bathroom , and found the blue roll which had been used to clean the dirty toilet. Not pleasant. I cleaned the shower tray with some toilet paper - very unpleasant.
Trying to make the best of a bad situation, we dressed quickly for dinner and went over to the main pub. We were shown to our seats next to the kitchen, but found that while we were reaidng the menu, blasts of cold air kept hitting us every time one of the serving staff opened the kitchen door. We asked to be moved (now fearing we had a reputation for complaining!) and were shown to a seat on the other side of the restaurant. Dinner was good - the food was excellent and good value, and the service was understated yet attentive. Full marks for the food and service at dinner.
So to bed. Yet more bathroom cleanliness woes - the toothmug was thick with old toothpaste, and lip marks around the rim! Yuck!
Breakfast was good, excepting the 'freshly baked croissants' which were in fact those croissants from Tesco and the like which come in cellophane wrappers, heated in a microwave - 'freshly baked' is stretching it. Otherwise, breakfast was good too.
We came to pay and upon being presented with the bill, found that a 5% service charge had been applied to both our meal in the restaurant, and to the room! I have never been asked to pay a 'service charge' for a room in my life. We questioned this and had it promptly removed from the bill. Clearly, there was a lack of communication between the various parts of the business as had the story of the disgusting bathroom been circulated, I doubt whether anyone would have the gall to attempt to charge a 5% service charge for a wholly unsatisfactory, unhygienic and filthy bathroom.
When we explained why were unhappy with the room, the person to whom we were paying our bill did not apologise but simply stated she would let the manager know.
Needless to say, our 'romantic evening' was a ruined. We will never again stay in The Three Horseshoes. We had thought of taking my wife's parents for lunch when they come to stay with us at Christmas, but now feel that the lack of cleanliness, and the lack of courtesy shown by the staff over the incident, has soured our impressions of the The Three Horseshoes and we will not stay or eat here again. Avoid.
- Also Known As:
- The 3 Horseshoes Inn
- The Three Horseshoes Hotel High Wycombe
- The Three Horseshoes Inn High Wycombe, Buckinghamshire