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“Rooms in rough shape, front desk staff poorly trained/motivated.”

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Holiday Inn Aylesbury
Ranked #11 of 16 Hotels in Aylesbury
Reviewed February 18, 2013

Condition of the room and bathroom were worst I have encountered in years. In addition, I stopped by the front desk to get a copy of my folio (that was not put under my door). It took so long that I asked they print it while I had breakfast. When I stopped back by, the printout was not ready and I forced my colleagues to wait another 5 min while I stood in line to get what should have already been delivered to me on 2 separate occasions.

On a positive note , the manager in the breakfast area was an absolute joy. If everyone had her attitude and spirit of service, the hotel would be highly rated.

  • Stayed: February 2013
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Thank bajabum87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 27, 2013

Dear bajabum87
Thank you for your feedback further to your recent stay at the Holiday Inn Aylesbury.
I was disappointed to read your comments and to learn that you did not enjoy your stay with us, however it was good to know that your breakfast experience was to your satisfaction.
We conduct regular bedroom inspections combined with weekly maintenance programmes to ensure that our bedrooms remain in good condition therefore feedback such as yours is typically unusual. As we have no specific detail with regard to the room you were accommodated within, I have implemented a full bedroom inspection with my Management team, in view to identifying the room you speak of, and taking the necessary maintenance steps to ensure no other guest has their stay tarnished. The hotel team strive hard to deliver a memorable experience for our guests, the main area of their success being the genuine caring friendly attitude displayed throughout every hotel department, I guess this is best evidenced by all the guests who provide their Trip Advisor feedback, I am however most apologetic as it seems we slipped up on this occasion. Should you return to the UK in the near future it would be great if you were to give us an opportunity to show what the hotel typically offers its guests.
Yours sincerely
Ian Rees

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572 - 578 of 768 reviews

Reviewed February 17, 2013 via mobile

Stayed here for one night recently, enroute between business days in the field. Hotel is clean and quiet with great facilities, meals are tasty and fresh and its location is convenient for travel.

From the smiling welcome of the reception staff, to the knowledgable health centre advisor and the friendly room service waitress, the customer service here was far better than I have experienced in many 5-star resort hotels abroad! And all this during a busy Valentines week for them.

Will definitely be returning.

  • Stayed: February 2013
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Thank Kel_WestWilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 27, 2013

Dear Kel_WestWilts
Thank for providing your feedback further to your recent stay. Great to know the hotel team did another brilliant job at delighting our guests, and also getting compared to 5 star hotel service...
It was our pleasure, thank you
Ian

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Reviewed February 15, 2013

We booked this super-early and got an amazing rate of just £39!

Having stayed here before, we are used to the large, well-appointed, clean rooms, and weren't disappointed this time either. Using the hotel's facilities for a sauna, steam and swim before going to our paty was a bonus.

The staff are always very friendly, polite and helpful

  • Stayed: January 2013, traveled as a couple
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Thank PaulaMellon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 27, 2013

Dear PaulaMellon
Thank you for providing your Trip Advisor feedback further to your stay earlier this month. It is always most enjoyable to share feedback such as yours with the hotel team, and I guess it makes all the hard work worth it. Delighted to know you felt your stay was of "fab value"
Thanks again
Ian

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Reviewed February 11, 2013

Situated just out of town, but only a 5 minute taxi ride, this hotel was perfect for a visit to the Waterside Thearte. Staff were very freindly. Rooms were large and very comfortable, great nights sleep! Excellent health club included in the room rate. Large free car park.

  • Stayed: February 2013, traveled with friends
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Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 27, 2013

Dear Ian M
Thanks for your feedback further to your stay at the Holiday Inn Aylesbury. Delighted to know we created a great memory for you, and that you enjoyed your stay.
Thank you
Ian

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Reviewed February 3, 2013

I was pleasantly surprised at this hotel. The room service was prompt, plentiful, good value and delicious. The room was spacious, airy and confortable. I am staying again next week to check out the leisure facilities, especially the jacuzzi.

The only flaw was that i had poor phone signals both with 3 & EE, and rather noisy in the corridors.

  • Stayed: January 2013, traveled on business
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Thank travelchick066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 27, 2013

Dear travelchick066
Thank you for your feedback further to your recent stay at the Holiday Inn Aylesbury.
Great to know you enjoyed your visit and was due to return the following week, I hope that proved to be just as pleasant? Sorry to hear you struggled with your mobile signals, this is not something I have been made aware of previously.
Many thanks
Ian

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Reviewed January 29, 2013

Room clean and spacious (disabled configuration). Staff are pleasant and helpful and points were offered in lieu of upgrade as hotel full. This did not have to be requested and acknowledged platinum membership. Ate in the restaurant as hotel a little way from town/eateries and this was priced a bit higher than average compared to other sites I have stayed in recently. Internet is chargeable as others have reported which is becoming less acceptable these days and impacts return visit choices.
Other negatives include corridor noise in rooms and open plan wardrobes more reminiscent of the Express version of this chain. Car park only had 2-3 spaces left when we arrived at 6pm.
However overall a largely positive experience.

Stayed: January 2013, traveled on business
Thank zcwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 1, 2013

Dear zcwm
Thank you for providing your Trip Advisor feedback further to your recent stay at the Holiday Inn Aylesbury. I am delighted to learn that you enjoyed your stay with us and that the staff across the hotel all contributed in making your stay pleasant.
Thank you for your comments reference the charging for the internet, we value and appreciate your comments and I can advise that we are currently looking at how we meet all our guests expectations on the quality and price of internet.
Many thanks
Ian

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Reviewed January 25, 2013

Breakfast at Holiday Inn, non resident
Staff all charming, chef asked how we were, wished us a good day. Food hot, fried eggs not overcooked, just right, coffee regularly brought to the etable and hot. Great breakfast very friendly staff.

  • Stayed: January 2013, traveled on business
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IRees, General Manager at Holiday Inn Aylesbury, responded to this reviewResponded February 1, 2013

Dear Michael C
Thank you for providing your feedback further to your recent experience at the Holiday Inn Aylesbury.
Delighted to learn that the food was great and the friendliness and service provided by the team on duty all combined to provide a most enjoyable experience.
Thank you
Ian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Aylesbury

Address: Previously ASTON CLINTON Road New Road, Aylesbury HP22 5QT, England
Phone Number:
Location: United Kingdom > England > Buckinghamshire > Aylesbury Vale > Aylesbury
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Aylesbury
Price Range: $79 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Aylesbury 4*
Number of rooms: 139
Official Description (provided by the hotel):
Holiday Inn Aylesbury offers stylish yet comfortable surroundings for the business and leisure guests alike. The hotel enjoys a semi-rural location on the outskirts of Aylesbury conveniently located on the A41, yet within easy reach of the M25, M40 and M1 motorways.This hotel is a suitable base for visiting Silverstone, Stoke Mandeville Hospital, Whipsnade Zoo & RAF Halton. Holiday Inn Aylesbury combines an excellent range of facilities - 139 bedrooms,including family rooms,interconnecting rooms and 60 Ground floor bedrooms including 2 fully accessible rooms and all public areas are situated on the ground floor. Junction restaurant, Hub bar and lounge facilities overlooking the Courtyard Gardens. Kids Stay & Eat Free* *Terms and Conditions apply. The Spirit health and fitness club including indoor swimming pool, steam Room, gym, dance studio & two beauty treatment rooms. Air Conditioning, High Speed Internet Access & Wireless Internet access available in all bedrooms, public areas and Conference Rooms. Holiday Inn Aylesbury is a perfect venue for Meetings and Events with a large selection of Suites catering for up to 130 delegates. The hotel is one of the few venues that has a license for hosting a Civil ceremony in its gardens or alternatively in 2 other venues inside the hotel. Complimentary onsite parking available. ... more   less 
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Also Known As:
Holiday Inn Aylesbury Hotel Aylesbury
Aylesbury Holiday Inn

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