I visited this restaurant with my sister and a friend whilst out shopping and we were seated immediately. The greeting we reccieved from the waitress wasn't particularly warm or enthusiastic but we were asked if we had been to Nandos before and if we had said no, I'd have hoped that we would have had everything explained to us at that point.
Whilst waiting for the food to arrive, I noticed that food was sat around waiting to be taken to tables for quite a while whilst members of staff appeared to be 'wasting time'. Surely, it is more important to deliver hot food to customers rather than having the wait staff serving their designated areas only. Thankfully our food was hot and I enjoyed it. The portion sizes in this store was better than that of Longwell Green but our friend didn't enjoy her coleslaw very much.
During the meal we were asked about wanting additional side orders which I feel was a bit daft as we'd have ordered those earlier if we wanted anything and was an un-necessary interruption to our meal.