After waiting in the dining room for 45 minutes for my starter I cancelled my order and walked out. Several other guested were doing the same.
There were about 35 diners, many of whom were sitting there for a long time waiting to be served. Surely not a large number for such a large hotel to cope with.
The manager listened to my complaints and said that "the system and the printer that transmits orders to the kitchen was not working properly". He had to agree that it can't be that difficult to simply write down the order and walk into the kitchen if the "printer isn't working". Seems like a lack of communication between the dining room and kitchen. The manager did then personally bring a room service order to me quickly, so he partially redeemed the situation.
One other comment about dinner - the portions are very small...
Apart from that the hotel rooms, bar and service at breakfast in this hotel are very good. So come on Mercure, get your act between the dining room and kitchen sorted for your evening diners otherwise you will lose customers.
- Official Description (provided by the hotel):
- Enjoy the hospitality of the 4 star Mercure Bristol Holland House Hotel & Spa which is perfectly placed for business or leisure, be it a family break, city getaway or a fun filled adventure in this cosmopolitan metropolis. All 275 rooms are contemporary and well appointed bedrooms with large beds. The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite. For ultimate relaxation and indulgence why not visit the Spa which offers various treatments, a large indoor heated pool and fitness suite. An affordable yet stylish and luxury hotel that delivers and will ensure your stay is memorable. ... more less
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- Also Known As:
- Mercure Holland House Bristol Hotel Bristol
- Mercure Holland Hotel Bristol
- Accor Holland Hotel Bristol