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Mercure Bristol Holland House Hotel & Spa
Ranked #23 of 37 Hotels in Bristol
London, United Kingdom
1 review
“Perfect”
4 of 5 bubbles Reviewed April 4, 2013

3rd stay at this hotel, always a pleasant stay and great value for money. Staff are very friendly and attentive. the location is quiet but only a short walk in to all the shops and bars etc. However if you don't like church bells be prepared for early alram call Sunday morning for the fanstastic St Mary Redcliff church.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank HaywardsHeathPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 16, 2013
That's great that you've stayed with a us a few times! Regarding church bells - I can agree! Certainly down to personal preference, but they are lovely when they are ringing!
Kind regards
Zowie Osborne
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (398)
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Horsham
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

Good position and ideal for visiting Bristol centre and docks all within walking distance. It was very cold the weekend we stayed but ask for an extra room key and leave the heating on all day. If you're sightseeing make sure you visit the "SS Great Britain"

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EpsomDownsLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 16, 2013
The SS Great Britain is a fun and interesting visit indeed! A definite must go see if you come to Bristol to see the sights!
The weather is starting to get better now thank goodness - Bristol is lovely in the summer, perhaps you could visit us again!
Kind regards
Zowie Osborne
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed April 3, 2013

We stayed here for one night on the way from Cornwall to Wales and had an excellent evening. We eat in the restaurant and had a delicious meal, slept well in really comfortable beds and had a brilliant choice of breakfast from the buffet. We also had a couple of treatments in spa which were very good indeed. Without exception, the staff were friendly and very helpful and we will definitely return when need to be in the area for work or play.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank croydonflightpath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 16, 2013
Thank you for your lovely comments! We are indeed proud of our scrumptious choice for breakfast and I am delighted that you enjoyed all the dining!
Kind regards
Zowie Osborne
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

I have stayed at this hotel 4 times due to work in the last 3 months with a summary below:
Positives
Friendly staff through out the hotel
Rooms nice modern decor (I was ugraded to a larger room with larger bed, coffee maker and church view)
Food: Dinner not bad (Ate in bar both times) Breakfast very good.
Location (Short walk to the town and other resturants along the Quay side. Small cinema worthe the visit)
Negatives
High cost for car park
Check you invoice on check out. I have had issues on each stay - all of which were refunded though very promptly.
This hotel does get busy - which you may see as a good thing but can be challenging if you want to sit alone in the bar.
Health suite - Very Clean an good basic equipment but not enough if busy.
Overall this is a good hotel.
I have also stayed at the Raddison Blu (Slightly better than this hotel due to location) and Mecure Brigstow (On par with this hotel) whilst in Bristol.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ferdy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 16, 2013
Thank you for you with us often and I am glad to see that you stayed with our sister hotel Brigstow too! Your comments are very useful and we shall be sharing them with all staff within the hotel. Please do not hesitate to share feedback during your stays also!
Kind regards
Zowie Osborne
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley,England
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

I stayed at this hotel over the Easter bank holiday weekend, which was part of a tour organised by Wilfreda Beehive holidays.
First impressions of the hotel were very good, the main entrance leads straight into the reception area which also has the bar and lounge area adjacent to this on the same floor which I thought had a nice open plan feel to it. We were given our room keys straight away, and ended up on the third floor facing the back of the hotel. While we were away from the road at the front (although I must say any traffic noise did not bother us at all during our stay) our room had very large windows and was overlooked by other rooms as the hotel is in the shape of a square with a court yard in the middle- Although obviously this problem can be overcome by shutting all the curtains.
The bedroom was very large with two double beds- which I was not expecting in a twin room, and had a nice little seating area and table and a good sized wardrobe and drawers. There was also a little fridge that was handy for keeping drinks nice and cold and the welcome addition of an ironing board and iron (which I don't often come across in hotel rooms).
Although the decor was quite plain, it was nicely done and in keeping with modern feel to the rest of the hotel. I had a couple of issues with the room however. Firstly, there was a caster missing off one of the beds- so it was very wobbly and unstable. It was quite evident that the toilet had been "pebble-dashed" by a previous guest and the stains still remained, having not been cleaned well enough. Also there was a very noticeable smell of drains on the corridor outside, and upon entering the room it did get much stronger (however once in there for a while with the air con on, it did fade away).
As we were staying on a half board basis, we had breakfast and dinner in the hotel and I was very pleased by the standard of the food being served. I heard some other guests complaining about lack of choice for the buffet, but I must say I enjoyed everything I ate and thought that the choices available would cover most people’s tastes. I especially enjoyed the cooked breakfast buffet and the tasty desserts at dinner.
Overall I did enjoy my stay at this hotel. I would have preferred to have stayed a little closer to the city centre as there is a good 10-15 walk to reach the bars/shops etc- but I would stay again if I was in the area.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coldplayer42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 16, 2013
Thank you for kindly taking the time to tell us of your stay, overall I am very glad that you enjoyed your time with us, though I have shared your comments with our Housekeeping contractors as I am disappointed with a few of things that you have mentioned! The standard of the rooms for when a guest arrives should be of very high cleanliness and what you experienced is certainly not what we would usually put into practise and I do apologise.
I am delighted that you would stay with us again and I do hope that we will have this opportunity!
Kind regards
Zowie Osborne
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed April 2, 2013 via mobile

Used this hotel for our first family hotel stay with our two young boys. Comfy spacious rooms, nice pool, good location and a good standard breakfast buffet. Despite other reviews our night (on the second floor) was nice and quiet. TV in the room did not seem to work but we never reported it as we enjoyed the silence. Free parking if you hold a blue badge. Will definitely come back.

Stayed April 2013, traveled with family
Helpful?
Thank MortenUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 5, 2013
Really glad you enjoyed your stay and thank you for your comments
Kind regards
Zowie Osborne
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed April 1, 2013

My family and I stayed at the Mercure over the Easter period, found it ok, booked in ok , but if you want to park your car in the hotel car park it is £12 a night. Did not want to pay that so managed to find street parking about 5 minutes away, beware its pay and display everywhere.
Nice hotel, nice family room, lovely buffet breakfast and my boys loved the hotel pool.
Now the downside, we were booked onto the ground floor on the same corridor as the stag and hen parties. First night the noise was not too bad but the Saturday night was horrendous, the banging and crashing, shouting and screaming started about 2am and never ceased until about 6am. The hotel did warn them with eviction once but the carry on still continued. I phoned reception twice during the night to no avail.
Next morning, feeling very tired and grumpy I felt I had to complain to the reception, I was given my money back for the Saturday night which I feel was a fair result, they said they do normally watch out for groups of men and WOMEN (who were the worst) but this is questionable because during breakfast there was at least 3 hen and stag parties with their t shirts on display.
All this carry on was a shame because the hotel itself was very handy for all the local attractions that Bristol has to offer.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chapscpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zowie O, Manager at Mercure Bristol Holland House Hotel & Spa, responded to this review, April 5, 2013
It is an absolute frustration when late night guests arrive back to their rooms and disturb other guest trying to sleep - I do apologise sincerely for this awful situation that you experienced. We do indeed place all hen and stag parties on the one floor/corridor when we know for sure what type of group they are. The people that interrupted your say were not part of the above, therefore we were not to know how they would be so it really was out of our hands. Our nights team did their utmost to control the situation and I shall say that the appropriate action has been taken.
I would like to think that overall you enjoyed your stay, or certainly would have, had you not been disturbed. I do hope that you may wish to return to us in the future just so we can show you how relaxing your stay should have, and would normally have been!
Kind regards
Zowie Osborne
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bristol Holland House Hotel & Spa

Property: Mercure Bristol Holland House Hotel & Spa
Address: Redcliff Hill, Bristol BS1 6SQ, England (Formerly Mercure Holland House Bristol)
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Bristol
#13 Business Hotel in Bristol
#13 Family Hotel in Bristol
#13 Luxury Hotel in Bristol
#16 Romantic Hotel in Bristol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bristol Holland House Hotel & Spa 4*
Number of rooms: 275
Official Description (provided by the hotel):
Enjoy the hospitality of the 4 star Mercure Bristol Holland House Hotel & Spa which is perfectly placed for business or leisure, be it a family break, city getaway or a fun filled adventure in this cosmopolitan metropolis. All 275 rooms are contemporary and well appointed bedrooms with large beds. The Urban Bar & Kitchen offers a vibrant and contemporary atmosphere with a fantastic open plan dining facility. Using the finest local produce, you can expect urban food, unsung heroes along with some guilty pleasures to satisfy your appetite. For ultimate relaxation and indulgence why not visit the Spa which offers various treatments, a large indoor heated pool and fitness suite. An affordable yet stylish and luxury hotel that delivers and will ensure your stay is memorable. ... more   less 
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Also Known As:
Mercure Holland House Bristol Hotel Bristol
Mercure Holland Hotel Bristol
Accor Holland Hotel Bristol

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