Last Sunday we finally got our plans organised for Christmas and decided to stay in a B&B in Bristol so we could visit my other half's family while still benefiting from some privacy. I therefore emailed The Belgrave to book a room. I was asked to call on Monday evening after 6pm to confirm with our credit card details. We had some visitors on Monday night, so I sent another email to Kay asking when I could call her since I was unable to do so the night before. Mike then replied to my email saying 'I am sorry but the room you inquired after has now been booked'. I was terribly shocked as I did keep in touch saying we wanted to confirm the room,so when I informed him of this I got the following reply: 'Hi Nathalie, Kay is waiting for card details from another couple, If you can telephone ASAP she will sort you out'.
So after my initial shock, this was another one... so if I called right now I could have the room and leave the other people in the mess. I didn't think it fair at all, though I still decided to call. And now I'm even more glad not to stay there. Kay was very patronizing and said: 'Oh Nathalie, you've been messing be about. (?!?) Lovey if you had called 2 weeks ago with your credit card details it would all have been sorted'. Since we hadn't known until Sunday what the plan was for Christmas, there was no way I could have done that so far in advance. I was so upset of the way she had spoken to me (I never had such problems booking a B&B before and we stay in them about 5/6 times a year) that I decided on booking the Future Inn in Bristol instead. At least I won't be speaking to this way even though we always prefer the homey feeling of a B&B. Shame the one we have used in Clifton before doesn't open over the holidays.
- Official Description (provided by the hotel):
- Location, location, location! Situated on The Downs, 400 acres of open parkland, yet just a short distance from the City Centre. Walking distance to Bristol Uni/Clifton Suspension Bridge/Clifton Village. Newly appointed accommodation in a beautiful Georgian House. A warm welcome awaits you. ... more less
- Also Known As:
- The Belgrave Hotel Bristol